Digital Services Specialist

CoVantage Credit Union•Antigo, WI

14h•Onsite

About The Position

Join CoVantage Credit Union and be at the forefront of digital member service! In this dynamic role, you’ll connect with members every day through innovative digital channels and Interactive Teller Machines, delivering exceptional service that truly makes a difference. You’ll be a trusted financial partner—helping members manage accounts, navigate digital tools, and improve their financial well-being—while collaborating with a supportive team that values people, innovation, and community. If you enjoy technology, problem-solving, and building meaningful relationships, this is a career where your impact is felt every day.

Requirements

A high school diploma or equivalent.
The ability to be organized and efficient while working in a fast-paced work environment.
Must be bondable.

Nice To Haves

Detailed knowledge of credit union and services preferred.
A minimum of three years’ credit union experience or an Associate’s Degree.

Responsibilities

Attends training, participates in departmental meetings, and takes the initiative to complete other learning opportunities as appropriate to ensure knowledge and skills are current with job requirements.
Is familiar with and adheres to all aspects and provisions of regulations and policies as they pertain to the individual’s assigned job duties.
Provides support assistance of ITM which includes, cashing checks, performing withdrawals, making deposits, processing loan payments, and other services as appropriate.
Provides members with guidance concerning the wise and appropriate use of credit and other financial services while offering suggestions on how they can work to improve their financial well-being.
Performs opening and closing procedures when scheduled.
Exhibits the credit union's seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.