Digital Services & Makerspace Advisor

Arlington Heights Memorial Library•Arlington Heights, IL

3d•$20 - $25•Onsite

About The Position

We're looking for a curious, hands-on Digital Services & Makerspace Advisor to help our community create, learn, and explore. This position splits time between assisting at the Makerplace, our 8,000 sq ft standalone makerspace, and supporting customers at our Tech Learning Center and The Studio, our digital media lab. You'll be part of a team that helps people do things they've never done before.

Requirements

Genuine enthusiasm for making, tinkering, or hands-on technology (experience with 3D printing, laser cutting, vinyl cutting, or similar tools is a plus)
A passion for helping people and delivering outstanding customer service
Strong communication skills and the ability to explain both tech and tools in a clear, approachable way
Experience with current technologies (Windows, Mac, iOS, Android, popular software, and digital tools)
At least 2 years of customer service experience
A positive attitude and demonstrated ability to work with staff and customers in alignment with Our Culture and IDEA
High school diploma/GED required

Nice To Haves

2-3 years college coursework preferred

Responsibilities

Support customers at our Makerplace and Tech Learning Center, helping them get hands-on with equipment, software, and digital tools
Teach customers how to use technology and maker equipment confidently, through one-on-one help and group workshops
Assist with public computers, smartphones, tablets, and our "Library of Things" collection
Help maintain public technology and makerspace equipment
Share your skills with staff and contribute to a culture of curiosity and learning across the organization
Connect customers with the full range of library services and resources