Digital Services End User Technology Services Internship Summer 2027

Corewell Health • Grand Rapids, MI

1d • Hybrid

About The Position

This is a full-time, 40-hour-per-week, 14-week hybrid summer internship scheduled for one of two periods: May 3–August 13, 2027, or May 10–August 20, 2027. Applicants must reside near Corewell Health’s corporate office in Grand Rapids. Applicants should include their current university, degree, and expected graduation or completion date in their Workday application.

The End User Technology Services team works across Asset Stewardship and Epic Technology Support. Asset Stewardship defines enterprise technology standards and guidelines, maintains end-user technology inventory, and oversees technology lifecycle refreshes. Interns work across portfolios, explore technical and non-technical aspects of technology, and learn how technology is used throughout a large health care organization.

Under the direct supervision and guidance of a Technical Analyst, the intern may assist care providers, end users, and Digital Services teams in supporting client, clinical, and medical technologies and related systems. Work may include analysis, process improvement, communication and education, requirements definition, recommendations, installation, replacement, and problem resolution. The intern also assists with documentation and learns techniques for event correlation and log analysis, failure analysis and reporting, root cause analysis, and risk assessment. The role may involve process improvement efforts, projects, testing and evaluation of new clinical systems, and prototype implementation.

Requirements

• High school diploma or equivalent.
• Student with sophomore or junior standing.
• Must not anticipate graduating before May 2028.
• Must reside near Corewell Health’s corporate office in Grand Rapids.
• Include the name of the current university, degree, and expected graduation or completion date in the Workday application.

Nice To Haves

• Excellent customer service.
• Strong analytical, communication, collaboration, and organizational skills.
• Experience with project management.
• Familiarity with ServiceNow, Microsoft Office 365 (Teams, Outlook, and SharePoint), and Jira.

Responsibilities

• Assist with support of client, clinical, and medical technologies and related systems, working with care providers, end users, and Digital Services teams under a Technical Analyst’s direct supervision and guidance.
• Assist with device, application, and workflow analysis; process improvement; communication and education; requirements definition; navigation; recommendations; installation; replacement; and problem resolution.
• Document workflows, problems, resolutions, and Digital Services procedures.
• Help resolve problems and learn to use event correlation and log analysis, failure analysis and reporting, root cause analysis, and risk assessment.
• Participate as applicable in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.
• Work across End User Technology Services portfolios and gain exposure to technology use throughout the organization.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED