Digital Services End User Technology Services Internship Summer 2027
About The Position
This is a full time (40 hours/week), 14-week hybrid summer internship that will occur during one of the below time frames: May 3 - August 13, 2027 or May 10 - August 20, 2027. Open to hiring candidates that reside anywhere near our corporate office in Grand Rapids. In your Workday application, please include the name of your current university, degree, and expected graduation date (or completion date, if applicable). The End User Technology Services team is divided into the following portfolios: Asset Stewardship (Defines enterprise technology standards and guidelines, Maintain inventory of all end user technology, Lifecycle refresh of technology) and Epic Technology Support. As an intern in End User Technology, you will get the opportunity to work in the different portfolios and explore both the technical and non-technical side of tech. You’ll also get exposure to all areas of the business to really understand how technology is used in a large health care organization.
Requirements
- High School Diploma or equivalent
- Students who have Junior or Sophomore standing and do not anticipate graduating before May 2028
Nice To Haves
- Demonstration of excellent customer service
- Strong analytical, communication, collaboration, and organizational skills
- Experience with project management
- Familiarity with ServiceNow, Microsoft Office 365 (Teams, Outlook & Sharepoint) and Jira
Responsibilities
- Under direct supervision and guidance of a Technical Analyst, may work with a variety of care providers, end-users and DS teams to assist in the support of client, clinical, and medical technologies, and their systems.
- May assist with device, application, and workflow analysis; process improvement; communication/education; requirements definition; navigation; recommendations; installation; replacement; and problem resolution.
- Assists in the documentation of workflows, problems, resolutions and DS procedures.
- Helps with problem resolution and is learning how to employ event correlation/log analysis, failure analysis/reporting, root cause analysis and risk assessment.
- May participate in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
High school or GED
