Digital Services Area Service Manager
About The Position
Trane Technologies is hiring a Digital Services Area Service Manager for the San Antonio/Austin, Texas area. The manager leads and drives profitable growth and market adoption of Connected Services within BAS service operations in the TXGC region. The role supports field sales, management, and fulfillment teams in implementing strategic growth initiatives and delivering best-in-class customer value. The position reports to the TXGC-Connected Services Leader. The role has P&L and budget responsibilities, oversees BAS service coordination and employee development, and ensures effective service delivery, risk management, customer satisfaction, and environmental, health, and safety compliance. The work arrangement is onsite Monday through Thursday, with a choice of work location on Fridays based on work requirements. Travel to customer job sites is required and may involve outdoor work and mechanical or equipment rooms, variable weather, moving mechanical parts, heights, and other site-specific environmental conditions.
Requirements
- At least 5 years of experience in HVAC or a related field involving technical systems, equipment, or skilled trades.
- At least 3 years of experience managing and coaching large teams and organizing work schedules.
- Project management skills to oversee and drive successful project execution for startups and customer requests.
- Technology proficiency, including expertise in Microsoft applications.
- A valid driver’s license held for at least 12 months, with no major or frequent traffic violations, including specified offenses or multiple smaller infractions or preventable collisions in the previous 3 years.
Nice To Haves
- Salesforce and Worksight experience.
Responsibilities
- Lead profitable growth and market adoption of Connected Services within BAS service operations in the TXGC region.
- Support field sales, management, and fulfillment teams in implementing strategic growth initiatives and delivering customer value.
- Manage P&L responsibilities and provide monthly revenue forecasts.
- Help grow the BAS service agreement base and BAS repairs, installation, and turnkey service work in partnership with the acquisition team.
- Control budgets and monitor expenses against targets, including overhead costs for fleet, uniforms, tools, and safety equipment.
- Mitigate risks associated with service agreements, turnkey service, and repair work.
- Oversee BAS service coordination to respond efficiently to customers, balance technician training and skill levels with customer needs, and leverage resources across the region.
- Coordinate emergency repairs, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
- Attract, coach, counsel, train, and develop BAS service employees; improve their customer service, process, and technical skills.
- Drive continuous improvement through the company performance management process and available technical product training programs.
- Confirm that margin expectations are met during sales and fulfillment activities.
- Maximize cash flow by ensuring invoices are generated immediately after work is completed, managing expense budgets, and increasing service-team utilization.
- Create and ensure adherence to standard service work processes.
- Improve transactional processes that affect customer experience and increase customer satisfaction.
- Ensure environmental, health, and safety compliance within the service team and train employees to maintain a safe and productive work environment in the shop and at customer sites.
Benefits
- Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401(k) matching.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
