Digital Service Technician

Water Technologies

1d•$0 - $35,000•Remote

About The Position

This is an excellent opportunity to develop your technical expertise, gain exposure to cutting-edge digital technologies (including remote support and augmented reality tools), and make a meaningful contribution to smarter, more sustainable operations. Join Veolia Group, a global leader in environmental services operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Ready to make a real difference – not just in your career, but for the planet? As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Digital Service Technician to help us lead the charge. Are you a tech-savvy problem solver who enjoys helping customers and engineers succeed? Do you thrive in a fast-paced, collaborative environment where innovation and service excellence go hand-in-hand?

Requirements

Excellent communication skills (written and verbal)
Previous client-facing experience
Ability to work independently and as part of a team
Administrative and reporting capability
Strong communicator able to explain complex technical concepts clearly to non-technical users
Customer-focused professional comfortable interacting directly with clients
Problem solver who follows defined procedures while confidently selecting appropriate solutions
Organised and reliable with capability of managing administrative tasks and producing clear reports
Proactive mindset that anticipates issues and acts early to prevent downtime

Responsibilities

Use digital tools and technologies — including remote communication and augmented reality — to diagnose and help resolve customer issues alongside field service engineers or directly with clients.
Continuously monitor connected customer assets via the Hubgrade platform, ensuring data transmission, signal strength, and performance remain within expected parameters. Identify alarms and take appropriate action or escalation.
Assist clients in setting up and maintaining connectivity. Deliver clear demonstrations of the monitoring portal and provide training to ensure customer confidence and satisfaction.
Support engineers during commissioning, activate equipment on the web portal, and coordinate site visits and parts through the scheduling team when breakdowns or performance issues occur.
Generate and validate automated and manual trending reports, ensuring accuracy and alignment with customer requirements. Conduct operational reviews and highlight issues to the Digital Services Team.
Take a proactive approach with customers — contacting them with solutions and recommendations rather than waiting for issues to escalate.
Work closely with internal teams to ensure alarms are logged, tracked, and resolved efficiently while contributing to continuous service improvement.