Digital Service Specialist

Hawaii National Bank•Honolulu, HI

1d•$19 - $20•Onsite

About The Position

This position services the organization’s Digital Service Specialist ensures a high level of quality and customer satisfaction across these products and services. The representative is responsible for the daily eBanking support calls, emails, web requests, secure messages, and branch inquiries; including internet banking, online cash management services, mobile banking, online bill payments, telephone banking, merchant services, eCapture, debit cards, and other applicable services. This position must be able to assist customers with basic system requirement and troubleshooting over the phone and/or email. Additionally, the representative will be expected to cross sell different Electronic Banking products and services, and should be comfortable with IT terminology.

Requirements

High School Diploma or equivalent.
Background in customer service and/or banking experience preferred.
Strong oral and written communication skills.
Strong PC skills; working knowledge of all common Office applications (i.e. Word & Excel) and internet application.
Strong team player.
Strong organizational skills and detail oriented with ability to prioritize and handle multiple tasks.
Ability to work effectively under pressure and to meet deadlines.
Comfortable with IT terminology.

Responsibilities

Provide daily eBanking support via calls, emails, web requests, secure messages, and branch inquiries.
Assist customers with internet banking, online cash management services, mobile banking, online bill payments, telephone banking, merchant services, eCapture, and debit cards.
Assist customers with basic system requirements and troubleshooting.
Cross-sell Electronic Banking products and services.