Digital Sales Specialist - Specialty

United Rentals•Rock Hill, SC

About The Position

As a Specialty Digital Sales Specialist, you will drive profitable revenue growth for United Rentals’ specialty business through the company’s digital platform using the CRM tool Saleforce.com. This is an excellent opportunity if you desire a sales and customer service career in the applicable Specialty Region. The ideal candidate will exceed expectations of internal and external customers by providing products and solutions and exceptional service and support through email and other communication channels while driving digital tool adoption.

Requirements

Bachelor’s degree or equivalent experience
1-2 years customer service and/or sales experience
United Rentals inside sales experience preferred
Excellent verbal, written communication skills and ability to articulate and speak clearly
Data entry skills-40 wpm
Proficiency in Microsoft applications
Ability to apply critical thinking skills
Acumen for mechanically-inclined concepts
Flexible, reliable and dependable
Ability to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
Excellent time management and efficiency skills
Organizational skills with heavy attention to detail
Deals constructively with conflict and responds professionally
Strong level of customer service

Responsibilities

Assist customers with applicable Specialty Region rental solutions and service inquiries through: email, phone, online ordering platform
Advocate for customers and partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries
Track, maintain, follow up and communicate with customers and log activities using SF.com
Identify and qualify by engaging in conversations with the customer in order to identify their specific need
Engineer and quote specific solutions that meet customer requirements
Convert quotes to reservations and coordinate delivery with the field branch locations
Leverage internal resources for quoting moderate-to-high technical solutions
Develop and foster internal relationships with field personnel
Develop a base knowledge on the fundamentals of all products and solution offerings by the applicable Specialty Region
Learn how to devise solutions for targeted applications using our diverse fleet and often complex solutions to customer needs
Develop Subject Matter Expertise on all United Rentals technology tools e.g. (Total Control; UR Control; UR1 etc.)
Provide customer service, quotes and reservations for select National and Strategic Accounts
Create a positive and consistent customer service experience while reducing customer’s effort
Accurately capture all customer data accurately to ensure Order Accuracy
Negotiate rental rates for equipment rentals in accordance with pricing policies and procedures
Other duties as assigned