Digital Sales and Solutions Admin

Carrier Enterprise • Orlando, FL

3d • Hybrid

About The Position

The Digital Sales and Solutions Champion is a strategic partner and technical
expert in driving digital transformation across our regional sales organization.
This role bridges leadership, technology adoption, and customer success by
championing digital tools and solutions while providing comprehensive technical
support and training to internal teams and customers.

Requirements

• Proficiency in Salesforce, MicroStrategy, and all digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles
• Strong presentation and communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users
• Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption
• Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives
• Willingness to travel regionally for meetings, training events, and customer visits; hybrid work environment with on-call availability for critical technical support

Responsibilities

• Drive adoption of CE’s suite of digital tools, products, and services across sales teams, branches, strategic accounts, and contractor partners
• Provide Salesforce training, technical support, manage implementations, and collaborate with the SF Team on platform optimization and rollouts
• Serve as the Digital Sales and Solutions Champion at regional sales meetings and strategic advisor for all digital initiatives across the region
• Deliver expert troubleshooting on all CE’s digital tools, products, and solutions for internal and external customers
• Deliver comprehensive training on digital platforms to internal staff, new hires, and customers, including training on new enhancements and best practices
• Execute regional scorecard reporting in BI and Salesforce, track and report adoption metrics and campaign results to leadership
• Manage and execute counter days, customer visits, and gather VOC feedback
• Support sales teams across all channels with digital solutions, lead generation, and coordination of campaigns to drive digital adoption

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed