Digital Reputation Management, Assistant Vice President

Citi • Jacksonville, FL

1d • $79,120 - $118,680 • Onsite

About The Position

This Assistant Vice President role is part of the Digital Reputation Management team within Communications and supports implementation of the team’s AI visibility initiatives. This role will help monitor and assess how the firm is represented across AI-powered search platforms and identify opportunities to strengthen the firm’s digital presence in evolving AI environments. This role will also help facilitate the adoption of AI best practices across the function. This is not a deeply technical SEO or AI engineering role. We are looking for someone who is naturally curious, eager to learn, passionate about innovation, and excited to help shape how Communications evolves in an AI-driven environment. The ideal candidate enjoys exploring new ideas, working across teams, solving problems, and helping colleagues successfully adopt new capabilities.

Requirements

• Bachelor’s degree in Communications, Marketing, Digital Media, Business, Technology, or related field
• 3-5 years of experience in communications, digital, marketing, consulting, product, change management, or related disciplines
• Strong project management and organizational skills
• Excellent written, verbal, and interpersonal communication skills
• Strong familiarity with AI tools such as ChatGPT, Copilot, Gemini, Claude, and similar platforms
• Ability to work effectively in a fast-changing environment with evolving priorities
• Strong analytical and problem-solving capabilities
• Experience collaborating across multiple teams and stakeholder groups
• Demonstrated ability to quickly learn new technologies and concepts
• Experience creating presentations, executive summaries, and strategic recommendations

Nice To Haves

• Experience supporting digital transformation, innovation, or change management initiatives
• Familiarity with content strategy, social media, analytics, search, or digital platforms
• Experience developing training materials, governance documentation, or knowledge-management resources

Responsibilities

• Assist in monitoring how the firm is represented across AI platforms such as ChatGPT, Gemini, Claude, Copilot, Perplexity, and Google AI Overviews by using monitoring tools
• Track the latest developments in AI-powered search, answer engines, GEO, and AEO best practices
• Support AI visibility audits, benchmarking initiatives, and reporting efforts
• Assist in identifying content opportunities that improve the firm’s visibility and representation in AI-generated responses
• Support digital reputation assessments and monitoring programs
• Coordinate with external vendors, agencies, and technology partners supporting AI visibility initiatives
• Create AI training resources, playbooks, and educational materials
• Help teams navigate new tools, workflows, and emerging capabilities
• Assist with project management, stakeholder coordination, presentations, and reporting activities

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level