Digital Products Analyst (TEMP-to-HIRE)

Hearst•Chicago, IL

2d•Hybrid

About The Position

As a Digital Solutions Analyst at iCrossing, you will be part of an integrated cross functional team driving client outcomes. Our digital solutions will pragmatically utilize iX strengths in all our competencies from strategy to technical delivery and everything in between. This role will play a key role in clarifying the client needs and alignment. You will also be embedded with Agile delivery teams to document, guide, and communicate the overall solution. This is a full-time temporary-to-hire role and will require two days in the office.

Requirements

3+ years’ experience in a technical consulting client facing role or similar
Excellent communication skills, detail-oriented, and with the ability to interact with different levels of end users, business leaders, and technical resources
Experience writing detailed functional and technical specifications based on high level user stories
Demonstrated awareness of change management and influence mapping to support digital initiatives
Well-versed in Agile methodology and data-driven decision making
Experience with digital tools, such as web content management, marketing automation, email tooling or web analytics
Eager to learn, creative, and entrepreneurial
Ability to work both independently and as a member of a cross-functional team

Responsibilities

Define and document digital transformation journeys including mapping to pragmatic executable, technical requirements
Conduct all aspects of the requirements process to support complex digital projects being defined, designed, and developed on behalf of our clients using Agile Scrum methodology.
Create requirements and related artifacts for digital projects, including User Stories, Use Cases, Process and Data Flow diagrams.
Work with digital, integration, and data technologies to design and implement new customer experience strategies and innovative solutions
Create detailed functional specifications that document the agreed interface behavior for all types of users of the system and as well as any back-end business rules or data requirements
Support the technology team by reviewing requirements and specifications as well as responding to requests for clarification and deeper analysis
Partner with the QA team by reviewing and providing feedback on test cases, logging and prioritizing defects as well as keeping requirements documentation up to date with any changes
Find and amplify the voices of the customer, employee, and partner to guide innovative, pragmatic digital solutions
Be a key contributor in digital technology and strategy engagements - build the client relationship, map key technical inputs, project delivery, and overall program success.
Can identify risks and issues and report them to the project lead for awareness and resolution.
Become the functional owner and the go to person for any questions about the functionality.