Digital Product Specialist
About The Position
The Digital Product Specialist will collaborate with the EBE group to understand team and platform needs, aligning day-to-day support work accordingly. This role involves assisting in evaluating opportunities for process improvement across the digital products function and participating in planning discussions related to platform configuration, vendor relationships, and compliance requirements. The specialist will support the evaluation and selection of digital tools and vendors, ensuring alignment with business and compliance requirements, and assist in coordinating the deployment and configuration of new platforms, integrations, or vendor tools. Additionally, they will serve as a primary point of contact for internal stakeholders and support tickets, configure and maintain platform settings, work closely with stakeholders to gather and document requirements, and maintain documentation of platform configurations and vendor relationships. Collaboration with internal teams and external vendors, as well as testing and validation of platform changes, are key aspects of this role.
Requirements
- Bachelor's degree in IT, Business Administration, Marketing, or a related field preferred.
- Previous experience in a digital platform, ecommerce, marketing technology, or analyst role is advantageous.
- Effective communication skills, both oral and written, with the ability to interact with stakeholders at various levels of the organization.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Ability to work both independently and collaboratively in a fast-paced environment, demonstrating adaptability and dependability.
- Demonstrated ability to learn new platforms and adapt to new tools and processes on the job.
Nice To Haves
- Candidates with a strong interest in technology and business collaboration will also be considered.
Responsibilities
- Collaborate with the EBE group to understand team and platform needs and align day-to-day support work accordingly.
- Assist in evaluating opportunities for process improvement across the digital products function.
- Participate in planning discussions related to platform configuration, vendor relationships, and compliance requirements.
- Support the evaluation and selection of digital tools and vendors, ensuring alignment with business and compliance requirements.
- Assist in coordinating the deployment and configuration of new platforms, integrations, or vendor tools, including documentation and stakeholder communication.
- Assist in developing internal documentation and reference materials to support adoption of new tools and processes.
- Serve as a primary point of contact for internal stakeholders and support tickets related to the digital products function.
- Configure and maintain platform settings, rules, and integrations across the organization's digital properties, applying judgment to adapt established standards to platform-specific or vendor-specific requirements.
- Work closely with stakeholders to gather and document requirements, including process needs, configuration specifications, and compliance obligations.
- Maintain and refine documentation of platform configurations, vendor relationships, and standard operating procedures, identifying where existing procedures need updating based on platform or vendor changes.
- Collaborate with internal teams (i.e. Marketing, Legal, etc.) and external vendors, to ensure work aligns with business and compliance requirements.
- Participate in testing and validation of platform changes to ensure they meet business and compliance expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
