Digital Product Specialist

Bloomin' Brands Restaurant Support Center•Tampa, FL

12d•Hybrid

About The Position

Bloomin’ Brands is seeking a Digital Product Specialist to help shape the future of digital experiences in the hospitality industry. This is an exciting opportunity for someone curious, analytical, and eager to learn how technology influences the guest journey—from first click to final bite. In this role, you’ll gain hands‑on experience with modern web and mobile platforms, emerging digital innovations, and cross‑functional teams in a fast‑paced, collaborative, and fun environment. You’ll have exposure to real business challenges and the chance to make a meaningful impact on how millions of guests interact with our brands (Outback, Carrabba’s, Bonefish & Flemings). This role is based in our Tampa Restaurant Support Center and follows a hybrid schedule, with three days per week onsite. If you’re looking to grow your digital skillset and build a career at the intersection of technology, data, and hospitality, we’d love to meet you.

Requirements

3-5 years of experience as a Business, Digital, or Technical Analyst, with experience supporting digital products or platforms is preferred.
Bachelor's degree in IT, Marketing, Engineering, or other related field required.
Familiarity with Agile product development is a plus, including working with backlogs, sprints, and cross‑functional delivery teams.
Strong understanding of digital analytics/tag management, with the ability to validate and interpret tracking events, funnels, and user flows.
Hands‑on experience with analytics tools such as Google Analytics, Adobe Analytics, Quantum Metric, or similar platforms.
Experience supporting the web and mobile app product lifecycle, from discovery through launch and optimization.
Demonstrated ability to analyze data, generate insights, and make recommendations that influence business prioritization.
Proven cross‑functional and vendor collaboration skills, including translating business needs into clear technical requirements.
Comfortable managing multiple priorities in a fast‑paced, evolving environment while maintaining attention to detail.
Strong communicator who can engage effectively with partners at all levels of the organization.
Naturally curious problem‑solver who proactively identifies issues, removes roadblocks, and drives continuous improvement.

Nice To Haves

Experience in a restaurant or hospitality environment is a plus and helps accelerate impact.

Responsibilities

Collect, analyze, and interpret analytics data to uncover guest journey pain points, trends, and post‑launch performance across web and mobile.
Partner with UX, Marketing, Brand, Operations, Finance, and Technology teams to translate insights into actionable improvements that drive engagement, conversion, and guest satisfaction.
Represent the voice of the guest by identifying and amplifying moments that delight throughout the digital journey.
Collaborate with Product Managers, Engineering, and vendors to define requirements, develop user stories, participate in sprint planning, and support testing and validation of new features.
Build strong relationships with digital, technology, and external partners to support software, systems, and ongoing enhancements.
Create user procedures, guidelines, and support materials for new processes and functionality.
Contribute positively to the broader technology organization with a bias toward action and shared success.
Provide ongoing support for off‑premise dining, digital ordering, and customer or field inquiries.