Digital Product Owner - Colorado Springs, CO

AHU Technologies Inc • Washington, DC

166d • Remote

About The Position

This role functions as a Digital Product Owner (DPO) within the Omni Enablement business unit. You will serve as the primary liaison between business stakeholders and IT delivery teams, acting as the "Voice of the Contact Center". The primary focus of this position is the strategic development and deployment of AI-enabled capabilities to modernize contact center operations.

Requirements

• Expert-level proficiency in managing Agile backlogs and product roadmaps.
• Deep understanding of contact center environments, metrics, and workflows.
• Critical experience in deploying AI technologies and automation solutions.
• Strong experience working in iterative Agile development environments.
• Ability to perform cost-benefit analysis and utilize validating metrics to drive investment and business value.
• Experience with Jira for backlog management, task prioritization, and development tracking.
• Experience with Figma for collaborating with designers and user experience (UX) partners to visualize product solutions.

Nice To Haves

• Strategic thinker who can navigate both Agile and Waterfall methodologies.
• Demonstrated Technical Problem Solving skills.
• Proven track record of managing AI-enabled product releases.

Responsibilities

• Own and prioritize the product backlog, including new features, technical defects, and automation requirements.
• Identify and prioritize automation opportunities specifically tailored for contact center environments.
• Represent business stakeholders to elicit, analyze, and document complex business needs for technical execution.
• Serve as the day-to-day decision maker for the execution team, providing continual guidance to ensure alignment with executive strategies.
• Review and accept/decline development output based on predefined acceptance criteria and customer perspective.
• Partner with IT and business teams to identify and mitigate operational risks while ensuring compliance with Enterprise controls.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed