Digital Product Owner - Leads Communities

Caterpillar•Peoria, IL

12d

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. This position is a dedicated Digital Product Owner for Aftermarket Leads within the Advanced Leads & Insights (ALI) organization. The Aftermarket Leads product is centered on converting service opportunities into measurable aftermarket growth. Leads amplify the competitive advantage of Caterpillar and Cat® Dealers with data-driven events that proactively provide relevant information to simplify customer decisions. Operating in a domain with tens of millions of annual maintenance and repair events across a global installed base, this role connects ALI’s dealer-facing products to drive services growth for dealers and Caterpillar by turning insight into action and accelerating revenue outcomes. Responsibilities span both new program development and the ongoing enhancement of existing Salesforce capabilities. The Digital Product Owner partners closely with the Application Engineering delivery team and Business Stakeholders to execute digital initiatives that strengthen and expand the Aftermarket Leads product suite.

Requirements

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future, and product vision.

Nice To Haves

Knowledge of the Aftermarket Sales Community tool or Dealer CRM (Customer Relationship Management) platforms.
Solid understanding of Caterpillar policies, standards, procedures, and organizational structure.
Hands-on experience with cloud-based CRMs such as Salesforce or Microsoft Azure solutions.
Technical skills with SQL and Python for data analysis, automation, or system integration support.
Agile methodology experience: Agile certifications preferred (e.g., Scrum, SAFe).
Experience managing data integrations and pipelines using Snowflake, Heroku, and ETL tools.
Demonstrated ability to create, manage, and consistently meet Service Level Agreements (SLAs).
Strong sense of accountability supported by excellent teamwork, communication, and stakeholder management skills.
Experience working effectively within onshore/offshore delivery models.
Ability to quickly understand business processes and interpret the downstream impact of changes on data flows and datasets.

Responsibilities

Create, analyze, and validate business requirements that accurately capture dealer and internal stakeholder needs across the Aftermarket Leads ecosystem.
Translate business needs into clear, actionable functional requirements and user stories, ensuring alignment with development, data, and Salesforce platform teams.
Define acceptance criteria and develop test cases, coordinating user acceptance testing to ensure high-quality delivery of PSE-related digital capabilities.
Collaborate across the Sales, Marketing, and Prime Salesforce communities and manage integrations between Caterpillar’s Salesforce systems and Cat Dealer CRM environments.
Support end-to-end requirements, including dependency mapping, impact assessment, documentation, and obtaining timely business partner sign-off.
Coordinate with product development engineers to track, communicate, and resolve design, development, support, and maintenance issues across the Aftermarket Leads product suite.