Digital Product Manager - Retail

Concord USA•Dallas-Fort Worth Metroplex, TX

5d•Hybrid

About The Position

Concord is seeking a Digital Product Manager to lead e-commerce product strategy and execution. This role involves owning the product roadmap from backlog to launch, collaborating cross-functionally to achieve measurable improvements in customer acquisition, conversion, and satisfaction. Concord is an execution company focused on helping clients enhance customer experiences, optimize operations, and revolutionize product offerings through technology and data integration.

Requirements

Must be authorized to work legally in the US without sponsorship, now or in the future.
5–7+ years of Product and/or Project Management experience in Omnichannel, Digital Shelf, or e-commerce environments.
Proven experience developing Digital Enterprise strategies.
Strong data and analytics orientation.
Results-driven, comfortable with OKRs, hypothesis testing, and experimentation frameworks.
Mobile-first mindset with hands-on experience using big data and analytics platforms.
Familiarity with PDLC, SAFe, and related Agile tools and practices.
Excellent communication skills — able to present clearly to stakeholders at all levels.
Strong problem-solving, negotiation, and leadership capabilities.
Bachelor's degree in Computer Science, Business Management, or Product Management (or equivalent experience).

Nice To Haves

Exposure to AI/ML a plus.
Certifications in Product Management, Project Management, or Business Analysis a plus.
Lean Six Sigma or related process certification a plus.

Responsibilities

Lead cross-functional teams and agency partners in writing requirements, epics, and user stories to execute the product roadmap, including fixes, enhancements, and new features.
Own and prioritize the product backlog, managing releases to support broader e-commerce business goals.
Partner with teams across e-commerce, IT, Marketing, Customer Engagement, and Analytics to build features that move the needle on key KPIs.
Drive site conversion by identifying and resolving friction points across the end-to-end customer journey.
Lead UAT and testing for all digital feature releases.
Build and manage project plans, timelines, resource estimates, and budgets.
Serve as the subject matter expert across digital commerce systems and platforms.
Track performance metrics, identify improvement areas, and manage vendor/service provider relationships.
Develop business cases for new strategic initiatives and set e-commerce excellence targets with clear SLAs.