Summer 2027 Digital Product Internship

Southwest Airlines • Dallas, TX

13h • $21 - $24 • Onsite

About The Position

The Southwest Airlines’ Digital Product Intern may be asked to support a variety of projects within the Digital Product Team. This Team provides the opportunity to support strategic initiatives and collaborate across Teams and Departments. The Digital Product Intern will gain hands-on experience in product management through a rotational opportunity across our Digital Product teams, providing exposure to the end-to-end Customer journey from shopping and booking through loyalty, day of travel, servicing, and inflight experiences. The intern will partner with Product Owners & Managers and cross-functional teams to learn how digital products are imagined, prioritized, designed, delivered, and measured, while participating in product discovery, roadmap and backlog discussions, Agile ceremonies, and analysis of Customer and product performance insights. This internship ends with a capstone presentation with Department Leaders and other key Stakeholders in which the Intern identifies a meaningful cross-product Customer opportunity and presents a product recommendation and proposed measure of success to Digital Product Leadership.

Requirements

• Commitment to critical and analytical reasoning.
• Excellent communication and time management skills.
• Self-motivated and team-oriented.
• Ability to sit and stand while working on a computer for extended periods of time.
• Must work well with others as part of a team.
• Excellent verbal and written communication skills and ability to interact professionally with a diverse group, including Senior Leaders, Union Leadership, and subject matter experts.
• Ability to express ideas clearly in documents with proper organization, structure, grammar, and terminology suited to the audience.
• Must be able to handle multiple situations simultaneously with strong attention to detail.
• Able to properly manage highly sensitive and confidential information.
• Must demonstrate good judgment regarding confidential, proprietary, and sensitive Company information.
• Must be technically proficient with Microsoft Office products, especially Word and PowerPoint.
• High School Diploma, GED or equivalent education required
• Progress toward a degree, major, or minor in Business, Business Analytics, Marketing, Strategic Planning, Innovation, Entrepreneurship, Management Information Systems, Communications, Economics, Operations Management, Supply Chain, Engineering, Technology, Strategy Development, Data Analytics, Aviation Management, Hospitality or similar degree required
• To be eligible, you must be currently enrolled as a full-time student at the time of application and during the internship
• Minimum 2.5 cumulative GPA at the time of application
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Nice To Haves

• Progress towards a 4-year undergraduate degree preferred
• At least 3 semesters remaining at the time the internship ends is preferred
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access).
• Knowledge and/or experience using 5S or Lean Six Sigma process improvement methodologies.
• Demonstrated interest and involvement in aviation.
• Previous school and/or community leadership role.
• Previous experience in problem-solving and working on a team.

Responsibilities

• Support the Frontline Employee Advisory Board through meeting content development, feedback gathering, synthesizing insights, and making recommendations.
• Assist with the implementation of strategic initiatives, including requirements gathering, defining acceptance criteria, providing input on training materials, and go-live support.
• Help facilitate interactions between frontline representatives and senior leadership.
• Conduct research on new technology solutions, manage vendor relationships, and develop business cases.
• Absorb available information and opinions, construct hypotheses, and apply ingenuity and creativity throughout the project life cycle.
• Anticipate and resolve issues and problems proactively.
• Leverage departmental resources to gather relevant information and connect diverse data to develop actionable insights.
• Diagnose issues effectively and make realistic, high-quality recommendations to working teams and leaders.
• Communicate proactively with stakeholders and project teams to ensure timely project delivery.
• Collaborate with others to build communication plans.
• Develop and deliver effective presentations, sharing results and telling the story behind the data while fielding questions.
• Identify Customer Friction and opportunities across product areas.
• Connect insights that may not be visible within a single product team.
• May perform other job duties as directed by leaders.

Benefits

• Stipends may be offered based on eligibility and program criteria.
• Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• Interns will be provided any required equipment, such as a laptop, for the internship

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED