Digital & Product Field Manager

Toyota Motor•Parsippany-Troy Hills, NJ

About The Position

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we're looking for The Lexus Eastern Area Office is looking for a passionate and highly motivated Digital & Product Field Manager (DPFM) . We are a closely knit team; imaginative, thoughtful, and brave in all that we do and create. Reporting to the Product Sales Engagement/eCommerce Manager, this role will support the Lexus Eastern Area's objective to demonstrate qualities of leadership, business insight, initiative, and strategic thinking. What you'll be doing Lead and support Lexus's initiative to innovate online and in-store retail with Lexus Monogram, our digital retailing platform. You will work with a district team to recruit & enroll dealers, conduct in-store Monogram launches, train dealership personnel on Monogram and sustain Monogram dealers in your territory. Accurately analyze and assess dealership websites and process management to guide dealerships towards an enriched digital presence. Conduct dealership mystery shops and consult dealerships on findings. Assess dealership CRM, website, sales, dealer digital evaluation, social media presence, and lead management systems to ensure the attainment of eCommerce goals and strategies. Effectively communicate with Lexus Dealer Principals and General Managers regarding department goals, initiatives, and key performance indexes. Responsible for all product training for Lexus dealerships and Lexus Area Team members. Creating custom training content, videos, presentations, and materials for product training. Serve as subject matter experts answering and researching product and technology questions from dealership personnel. Providing content for Lexus Area social channels and digital communications on a daily, weekly, monthly, and quarterly basis.

Requirements

Bachelor's degree or higher in a business-related subject or equivalent professional work experience
Strong communication, organizational, and interpersonal skills
Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)
Extensive experience in the automotive industry
Effective presentation skills
Ability to travel up to 80%

Nice To Haves

Automotive dealership experience (i.e. retail and/or factory)
Automotive field experience (District Manager and/or District Service & Parts Manager)
Experience working with CRMs and digital retail tools.
Experience with Google Analytics

Responsibilities

Lead and support Lexus's initiative to innovate online and in-store retail with Lexus Monogram, our digital retailing platform.
Work with a district team to recruit & enroll dealers, conduct in-store Monogram launches, train dealership personnel on Monogram and sustain Monogram dealers in your territory.
Accurately analyze and assess dealership websites and process management to guide dealerships towards an enriched digital presence.
Conduct dealership mystery shops and consult dealerships on findings.
Assess dealership CRM, website, sales, dealer digital evaluation, social media presence, and lead management systems to ensure the attainment of eCommerce goals and strategies.
Effectively communicate with Lexus Dealer Principals and General Managers regarding department goals, initiatives, and key performance indexes.
Responsible for all product training for Lexus dealerships and Lexus Area Team members.
Creating custom training content, videos, presentations, and materials for product training.
Serve as subject matter experts answering and researching product and technology questions from dealership personnel.
Providing content for Lexus Area social channels and digital communications on a daily, weekly, monthly, and quarterly basis.

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more
Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA