Digital Product Manager

JFK International Air Terminal LLC•New York, NY

10d

About The Position

The Digital Product Manager is responsible for leading the execution of passenger-facing digital platforms. This role is at the forefront of enhancing the traveler experience by aligning digital product initiatives with operational goals, commercial strategies, and industry trends. The Digital Product Manager works cross-functionally with IT & Digital, Terminal Operations, Customer Experience & Commercial and executive stakeholders to deliver innovative, user-centric solutions that elevate how passengers and staff interact with the airport terminal environment.

Requirements

Bachelor of Digital Technologies or in related fields
A strong background in a digital, customer-facing environment
Exposure to a digital suite of systems such as Digital Signage, Mobile Apps, CMS, etc.
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport

Nice To Haves

Additional certifications as a Business Analyst, Product Owner or other digital relevant roles
Knowledge of aviation-based digital display technologies (Flight Information Displays)
Knowledge of cloud-based technologies (Microsoft Azure platform)

Responsibilities

Assists with implementation of a strategic roadmap for Digital Platforms
Applies the strategic Digital Platforms roadmap to:
Providing input to the development of the IT & Digital budget
Defining the project portfolio and aligning it with the other IT & Digital projects
Manages the Digital Signage Working Group (meetings, improvements, prioritization of use cases)
Maintains the Digital Platforms architecture containing:
Principles
Models containing current and future enhancements
Policies and Procedures
Documentation of system configurations
Business Continuity and IT security best practices
Responsible for the technical management of digital content
Manages both the technical & functional digital signage content management system(s)
Manages the content design & creation of digital signage with key business stakeholders and creative design partners
Works with stakeholders to capture, analyze, refine, communicate & document their needs to understand business and functional requirements
Provides stakeholders with digital signage support
Contract Management: managing contracts including defining scope, setting SLAs, and defining KPIs
Contributes to IT & Digital projects by providing subject matter expertise and technical guidance
Project Management: responsible for managing projects in accordance with PMI methodology
Project Implementation: responsible for successful delivery of digital signage installations
Coordinates incidents, problems and change management with stakeholders
Builds and maintains relationships with key technology providers to leverage the external knowledge in defining the strategy & roadmap
Keeps current on emerging technologies and makes recommendations for innovation to the business
Provides technical expertise and knowledge to other colleagues within the department
Fosters good communications and relationships with all JFKIAT staff and stakeholders
Vendor Management: Manages sub-contractor staff to ensure service delivery requirements are met and terminal standards are followed
Other duties as required and assigned by Vice President of IT & Digital and Senior Manager, Digital Platforms