Digital Product Analyst

Blaze Credit Union•Falcon Heights, MN

7h•$32 - $40•Onsite

About The Position

As a Digital Product Analyst, you will be responsible for supporting the development and optimization of digital products and services, ensuring that they meet member needs and align with Blaze’s strategic objectives. This position works with multiple departments, management and vendor representatives to proactively and sustainably support our digital channels and members.

Requirements

Minimum High School degree or equivalent
Minimum of 3–4 years of experience with digital banking applications; experience with Q2 preferred.
Demonstrated technical software proficiency
Strong member service skills
Detail oriented
Ability to handle multiple priorities and tasks, organize and plan
Ability to problem solve with limited information/data
Ability to be flexible and adaptable in an ever-changing environment
Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified.

Nice To Haves

experience with Q2 preferred

Responsibilities

Own and resolve Level 2/3 support tickets from Digital Banking Member Experience.
Serve as digital banking subject matter expert Level 2/3 cases.
Maintain detailed documentation of product features, processes, technical specifications, and project testing progress.
Share insights and findings with team members to ensure alignment and inform decision-making throughout the product/project lifecycle.
Collaborate with cross-functional teams to assist in the development of new digital products and enhancements to existing offerings.
Conduct research and competitive analysis to identify opportunities and member pain points, informing product decisions.
Contribute to the creation of product roadmaps and ensure alignment with business goals and member expectations.
Collect, analyze, and interpret member data and digital product performance metrics to inform decision-making and product improvements.
Provide regular reports on product performance, member usage patterns, and key performance indicators (KPIs).
Leverage data analytics tools to assess product effectiveness and propose actionable insights for optimization.
Work closely with product team to ensure that digital products are user-friendly, accessible, and deliver a superior member experience.
Gather member insight from different feedback channels and conduct testing to understand pain points and areas for improvement.
Support product launches by providing insights into readiness, member sentiment, and potential challenges.
Ensure the necessary data tracking mechanisms are in place to evaluate product performance post-launch.
Work product team, project management, technical teams, marketing, and member service to assist in smooth product launches and ongoing improvements.
Be knowledgeable and provide guidance on product updates, features, and changes to internal teams and members effectively.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
Perform other duties as assigned to support effective department operation.