Digital Product Analyst

Dollar Bank • Pittsburgh, PA

1d • Hybrid

About The Position

Dollar Bank, Pittsburgh’s oldest financial institution, is hiring for a Digital Product Analyst. We are seeking a creative and innovative individual to join our “change the Bank” team. In this role, you will be instrumental in driving innovation and differentiation within our digital product offerings, focusing on bringing new ideas to life and enhancing the customer experience. This is a hybrid position requiring in office hours.

Requirements

• Bachelor's degree required. Will accept professional experience in lieu of degree.
• Two (2) years of experience in digital product management, design, or related roles required, with a strong focus on innovation and creativity.
• Proficiency in design tools and prototyping software, such as Adobe Creative Suite, Sketch, Figma, or InVision
• Strong understanding of human-centered design principles and user experience best practices.
• Excellent communication and collaboration skills, with the ability to effectively convey complex ideas and concepts to stakeholders at all levels of the organization.
• Proven ability to thrive in a fast-paced, agile environment and manage multiple priorities effectively.

Nice To Haves

• Participate in strategic planning and prioritization exercises and support and develop concepts for digital products and features, leveraging human-centered design principles and market insights.
• Work closely with product owners, designers, and developers to translate ideas into actionable product plans, ensuring alignment with business objectives and customer needs.
• Seeks to understand the needs of current and future customers and prioritizes customer satisfaction in all actions and initiatives.
• Create prototypes and conduct user testing to gather feedback and validate concepts, iterating on designs based on user insights and feedback.
• Monitor industry trends and competitive landscape to identify opportunities for differentiation and innovation within digital product offerings.
• Utilize the concepts, principles, and process of human-centered design thinking to drive innovation for the benefit of the customer and the success of the organization.

Responsibilities

• Conduct research on market trends, customer preferences, and emerging technologies to identify opportunities for innovation and differentiation within digital product offerings.
• Analyze competitor products and strategies to understand competitive landscape and inform product development decisions.
• Participate in brainstorming sessions and workshops to generate new ideas and concepts for digital products and features.
• Assist in the development of product concepts, user stories, and feature specifications based on market research and customer insights.
• Collaborate with designers and user experience experts to develop wireframes, prototypes, and mockups that translate product concepts into intuitive and engaging user experiences.
• Participate in user testing sessions to gather feedback and validate design concepts, iterating on designs based on user insights and feedback.
• Support product owners and development teams in the implementation of new digital products and features, providing input and feedback throughout the development process.
• Assist in the coordination of cross-functional teams and stakeholders to ensure alignment and collaboration on product development initiatives.
• Communicate regularly with internal stakeholders to provide updates on digital product initiatives, solicit feedback, and address any issues or concerns.
• Assist in the development of communication strategies and materials for product launches and updates, ensuring clear and effective communication with users and stakeholders.
• Gather high-level requirements for digital product initiatives and write actionable Agile-level epics and user stories for the product development teams.
• Ensure that the epics and user stories are well-defined, prioritized, and aligned with business objectives and customer needs, facilitating efficient development and delivery of digital products.
• Prepare and deliver regular status reports and presentations to leadership and other stakeholders, highlighting key achievements, challenges, and opportunities for improvement.
• Identify opportunities to improve internal processes and workflows related to digital product management and development.
• Propose and implement process improvements to enhance efficiency, productivity, and collaboration within the Change the Bank organization.
• Stay informed about industry trends, best practices, and emerging technologies related to digital product management and user experience design.
• Seek opportunities for professional development and skill enhancement to continuously improve performance and contribute to the success of the Change the Bank team.
• Serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.
• Comply with regulatory laws and company procedures.

Benefits

• medical
• dental
• vision
• 401(k) with immediate vesting
• generous Paid Time Off program
• tuition reimbursement
• wellness reimbursement for activities such as gym memberships, fitness classes, and nutrition classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level