Digital Product Analyst

Gartner•Irving, TX

20h•Hybrid

About The Position

As a Digital Product Analyst, you will support the digital transformation for Gartner’s Client Engagement Services. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention.

Requirements

Bachelor’s degree is required.
0-2 years of business experience with progressive responsibilities.
Strong analytics skills and ability to break down complex problem.
Agile ability to anticipate need, be responsive and adapt to change
Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
Excellent time and project management skills, ability to prioritize the most important projects to create business impact
Ability to work effectively on multiple projects at the same time.
Analytical problem solving and using fact-based decision making to solve business problems
Thinking through a business lens, with a focus on understanding the customer - their pain points and key drivers
Disciplined Scrum knowledge for different products in order to continuously increase velocity
Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention
Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve.

Responsibilities

Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points.
Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
Collaborate with internal business teams to obtain and prioritize requirements and communicate required enhancements to IT teams.
Articulate and able to explain complex product issues to different audiences and leadership levels.
Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards
Deliver all assignment work within quality standards and on time, often within stipulated timelines.
Collaborate with team to update existing training content and/or create new training content.