Digital Product Analyst

Gartner•Irving, TX

2d•$72,000 - $100,000•Hybrid

About The Position

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales & services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world. This role is part of the Product Management team in Service technology and as a Digital Product Analyst you will support some of our important products and technology initiatives and priorities. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention.

Requirements

Bachelor’s degree is required.
2-3 years of experience in Business intelligence building data sets, reports, and dashboards
Industry knowledge of BI landscape and latest emerging tools supporting descriptive to perspective analytics
Strong analytics skills and ability to break down complex problem.
Proficiency on working with Excel and SQL
Agile ability to anticipate need, be responsive and adapt to change
Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
Excellent time and project management skills, ability to prioritize the most important projects to create business impact
Ability to work effectively on multiple projects at the same time.

Nice To Haves

Masters or advanced degree a plus
Knowledge of Salesforce reporting/Tableau CRM is a plus.
Knowledge of AAS is a plus.
Knowledge of Python/R is a plus.

Responsibilities

Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points.
Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
Collaborate with internal business teams to obtain and prioritize analytic requirements and communicate required data models for enhancements to IT teams.
Articulate and able to explain complex product issues to different audiences and leadership levels.
Focus on gathering advanced understanding of multiple data structures, sources, and tools to guide business partners in the development of services analytics and reporting systems, which may include data visualization, business intelligence, or new data collection and accessibility.
Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
Equip service teams with access to relevant data, reports, and dashboards to manage their territory effectively and act on service delivery processes that drive increased Client Engagement thereby leading to retention.
Continually look for ways to improve regular delivery of standard analysis/reporting through automation, streamlining, and migration to self-serve platforms.
Enhance our capability to analyze and “make sense” of large sets of data and translate findings in a visually appealing manner that tell a story and help us make better data driven decisions.
Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards
Deliver all assignment work within quality standards and on time, often within stipulated timelines.
Collaborate with team to update existing training content and/or create new training content.