Temporary Digital Operations Specialist

University of Chicago•Chicago, IL

2d•Hybrid

About The Position

The Temporary Digital Operations Specialist for the University of Chicago Booth School of Business (Chicago Booth) contributes to the development, maintenance, and evolution of a fresh, functional, and compelling online presence across all digital marketing platforms and mediums, ensuring that they also clearly convey Chicago Booth's brand. The Digital Operations Specialist assists in managing the end-to-end internal partner maintenance and support experience across all of Chicago Booth's internal and external digital marketing vehicles, including websites, email, and third-party digital tools. Communication and relationship management is an essential part of daily activities. This is a part-time, temporary position expected to last one year.

Requirements

Bachelor’s degree in marketing, business administration, computer science, or other related field required.
At least two years of experience developing and conducting training for software and online tools required.
Background managing customer/partner service level agreements associated with development, maintenance, and support required.
Hands-on experience with CMS tools such as Sitecore, Drupal, Wordpress, Adobe Experience Manager or similar systems required.
Demonstrated experience using and supporting web-based marketing software such as website content management systems, email service providers, and/or marketing automation platforms required.
Solid working knowledge of Microsoft Office required.
Working knowledge of HTML and CSS required.

Nice To Haves

Understanding of establishing, evaluating, and optimizing support operations preferred.
Certification in Sitecore and/or Marketo preferred.
Write / learn to write technical how to documentation for end users preferred.
Knowledge of Email content delivery systems preferred.
Proficient at pulling reports and manipulating data in Excel preferred.
General understanding of effective AI prompting preferred.

Responsibilities

Develops and manages processes necessary to manage the entire lifecycle of internal partner experiences with digital marketing tactics, tools, and services (websites, emails, blogs, etc.).
Manages support and maintenance activities for the digital team and ensures that established service level agreements are met.
Serves as the co-administrator and primary end-user support contact for digital marketing tools and services.
Develops, maintains, and evolves online documentation and style guides for digital tools and websites. This includes organization and ongoing management of the department’s documentation and internal partner intranet.
Works with the Director of Interactive Marketing to document the end user experience in the content management system.
Works with various teams to ensure usable up to date user and alumni information.
Develops, maintains, evolves, and delivers end-user training for digital marketing tools.
Creates and maintains email marketing system templates and data.
Edits and archives images, adhering to standards across all platforms.
Maintains and updates website content, pages, metadata, and assets using CMS platform (Sitecore).
Monitors site functionality, troubleshoots issues, and coordinates fixes with developers or vendors as needed.
Conducts regular audits to identify outdated content, broken links, or user experience issues.
Other related projects as assigned.