Digital Operations Services Engineer

Milton CAT•Milford, MA

4d•Onsite

About The Position

We are seeking a highly skilled and motivated Digital Operations Services Engineer to support and enhance the daily reliability, performance, and evolution of our global enterprise IT environment. Supporting a workforce of 1,500+ employees across multiple Northeast states, this role plays a critical part in ensuring seamless infrastructure stability, end-user support, and operational resilience. As an individual contributor, you will be responsible for hands-on system administration, endpoint management, monitoring, incident resolution, and continuous improvement initiatives. You will partner closely with technical teams and business stakeholders to deliver high-quality IT services, strengthen digital maturity, and support the company's growth, compliance, and innovation goals.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
5+ years of experience in IT infrastructure, systems administration, or operations roles.
Strong knowledge of enterprise systems, networking concepts, endpoint management tools, and IT service management (ITSM) processes.
Demonstrated experience diagnosing complex technical issues across infrastructure and software environments.
Excellent verbal and written communication skills with the ability to work collaboratively across teams.
Familiarity with compliance standards (e.g., ISO 27001) and service performance metrics.
Understanding of hybrid infrastructure models, virtualization, and cloud-based technologies.
Strong analytical and troubleshooting skills with a proactive mindset.

Responsibilities

Support day‑to‑day enterprise IT operations to ensure availability, performance, and security of systems and services.
Perform system administration tasks, including patching, configuration, updates, backup execution, and infrastructure monitoring.
Support hardware, software, network, endpoint, and mobile device environments.
Deliver responsive, empathetic, and effective support that consistently meets or exceeds user expectations.
Contribute to creating and maintaining training materials, onboarding resources, knowledge base articles, and self‑service tools that empower users.
Troubleshoot and resolve incidents efficiently; participate in root‑cause analysis and problem‑management activities.
Serve as a technical escalation point for complex support issues.
Support data center operations, automation efforts, system modernization projects, and technology improvements.
Assist in ensuring compliance with security, privacy, and regulatory frameworks.