Digital Operations Product Specialist

Airbus•Kinston, NC

5d•Onsite

About The Position

Airbus Aerosystems Kinston is looking for a Digital Operations Product Specialist to join our Digital Operations team based in Kinston, NC. As Digital Operations Product specialist, the Job Holder role will be to: 1- Operate (get knowledge of Digital Solutions in use and their associated RUN performance) the current Operations Solutions Portfolio (limited to Operations functions), 2- Prepare (get knowledge on business process and AIRBUS/Kinston Affiliate digital solutions) Digital for Operations solutions readiness, The Job Holder will manage the Digital Operations Integration activities and will ensure the Digital run activities are operated with the expected performance for the Operations Business functions. Meet the Team: Our team at Airbus Aerosystems Kinston manufactures crucial aircraft components. On the shop floor you’ll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft. Your Working Environment: The Airbus Aerosystems Kinston facility sits at the forefront of aerospace manufacturing, specializing in the production of large, advanced composite aerostructures. Our team builds critical components for the state-of-the-art Airbus A350 XWB, including the composite center fuselage and wing spar. How We Care for You: Financial Rewards: Competitive pay, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path; as well as the opportunity to participate in accelerated development programmes; and both national and international mobility.

Requirements

Degree in Information Technology or an equivalent combination of education and experience
Minimum 3 years of operational support experience in an IM (Information Management) support environment required or equivalent Digital Project experience (Design / Deployment of Digital Solutions)
Technical certification in one of the following: A+, Security+, Network+, Microsoft Certified Solutions Associate, Cisco Certified Network Associate
Knowledge in the areas of ITSM, ITAM, ITIL, and KPI reporting
Ability to plan, prioritise, organise, schedule, and execute assignments
Analytical skills, with strong-problem solving capability
Excellent interpersonal, presentation, and communication skills
Minimum 5 years experience working with and supporting Service Now and Integrated Tools
Proficiency in written and spoken English
Domestic and International travels ad-hoc
Eligible for employment in the US
Onsite attendance : 70-80% required
Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms Daily
Speaking: able to speak in conversations and meetings, deliver information and participate in communications Daily
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
Sitting: able to sit for long periods of time in meetings, working on computer. Daily
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on production floor. Daily
Travel: able to travel overseas and domestically, on short notice.15%
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.Daily
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Nice To Haves

Minimum of ITIL foundations with advanced ITIL certifications is a plus
3 years experience working with and Manufacturing, Manufacturing Engineering, Procurement or Supply Chain
Experience supporting IM systems within a production or manufacturing environment is a plus
Knowledge of IM supplier landscape in North America is a plus
An understanding of Airbus IM standards, project, and service methodologies and procedures is a plus
Knowledge of SAP ERP, knowledge of Apriso MES
Technical certification in one of the following: Microsoft Certified Systems Engineer, Cisco Certified Network Professional, Certified Information Systems Security Professional, Global Industrial Cyber Security Professional
Minimum of ITIL foundations with advanced ITIL certifications is a plus
Ability to work independently and as a member of the team
Knowledge of architecture frameworks and methods
Knowledge of SAP or similar ERP applications
Basic understanding of general maintenance processes and procedures related to a manufacturing environment preferred
An understanding of Airbus or Equivalent company (Complexity / Industrial configuration) IM standards, project, and service methodologies and procedures is a plus
Fluency in another language (French, German, and/or Spanish) is desirable.

Responsibilities

Digital Integration: 40%
Strategy: follow the Digital Strategy defined by the Digital PMI (Post Merger Integration) Programme
Business requirements & Business process impacts & analysis: gather, challenge and validate the local business requirements for Operations and drive the Business process impact analysis to ensure the IT / Digital solutions are appropriate
Maintain, challenge and update the local Digital portfolio & Digital integrated roadmap for Operations, ensuring the availability, deployment and evolution of Digital solutions are aligned and secured with local business functions
Being responsible for Operations business continuity, including managing adherence to agreements from the service provider; supporting the agreement exit planning in coordination with Group Digital team
Run activities: 40%
Together with the Digital regional Domains, being responsible for the Digital Operations service performance of the local site
Supply Chain: In alignment with regional & global sourcing strategies: drive the suppliers activities related to Digital Operations solutions and services, track the suppliers performance for any deliveries for Operations, may it be for project or for run activities
Change and adoption: 15%
Change: lead the change management / plant adoption and implementation of the Digital solutions being delivered to the Operations at plant level, whichever team, function, Airbus entity or external supplier delivers them.
Other duties as assigned: 5%

Benefits

Competitive pay
incentive compensation which may include profit sharing schemes
retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
holidays and a paid parental leave program
Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path; as well as the opportunity to participate in accelerated development programmes; and both national and international mobility
relocation assistance for qualified positions
comprehensive compensation and benefits package