Digital Product Operations Coordinator

Tyndale House Ministries•Carol Stream, IL

3d•$50,000 - $65,000•Hybrid

About The Position

For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand. Tyndale House Publishers is building a new Digital Product vertical to drive significant revenue growth through innovative digital experiences. Building on the success of our Filament Bible platform, we’re seeking a Digital Product Operations Coordinator to manage day-to-day operations while our Digital Product Director focuses on strategy and new product development. This is a foundational role in an emerging team with growth potential. You’ll own operational excellence for our current digital products while building scalable processes to support ambitious expansion goals. What You'll Do Customer Experience & Support Build customer support processes, documentation, and tools from the ground up Analyze customer feedback for product insights and improvement opportunities Coordinate with engineering on Zendesk integration for ticketing and knowledge management Manage [email protected] and serve as primary digital product customer advocate Interface with Tyndale’s customer service team to handle digital product escalations Product Operations & Quality Review and approve app updates against development tickets for functionality and design compliance Monitor product analytics to track app health, user engagement, and growth metrics Manage sprint planning, tracking, and execution coordination with offshore engineering team Attend daily stand-ups and weekly sprint planning/review meetings Ensure quality standards across all digital product releases Content & Partnership Coordination Manage content pipelines for Filament including reading plans, video content, and interactive visuals Coordinate localization efforts with international partners (internal and external) Oversee edition management for new print Bible integrations Maintain content calendars and coordination with marketing & app releases Coordinate with external product partners for content delivery and support Process & System Development Build operational documentation for customer-facing features and internal processes Optimize Filament CMS workflows and user experience improvements Manage email lists, surveys, and user engagement tools Identify and implement analytics tools and reporting frameworks Create scalable operational systems to support rapid growth

Requirements

Proven skill in operational coordination and execution across technical, content, or customer-facing domains
Active user of AI for increased productivity, skill enhancement, and experimental learning
Strong analytical skills with experience using data to drive decisions
Excellent written and verbal communication skills
Detail-oriented with ability to manage multiple projects simultaneously
Passion for Christian ministry and publishing mission.
Personal alignment with and adherence to the Bible as God’s Word, and agreement with our Statement of Faith

Nice To Haves

Bachelor’s degree or equivalent experience
Experience with digital products, mobile apps, or SaaS platforms
Familiarity with project management tools and agile methodologies
Customer support or customer success experience
Experience coordinating with technical teams or vendors

Responsibilities

Build customer support processes, documentation, and tools from the ground up
Analyze customer feedback for product insights and improvement opportunities
Coordinate with engineering on Zendesk integration for ticketing and knowledge management
Manage [email protected] and serve as primary digital product customer advocate
Interface with Tyndale’s customer service team to handle digital product escalations
Review and approve app updates against development tickets for functionality and design compliance
Monitor product analytics to track app health, user engagement, and growth metrics
Manage sprint planning, tracking, and execution coordination with offshore engineering team
Attend daily stand-ups and weekly sprint planning/review meetings
Ensure quality standards across all digital product releases
Manage content pipelines for Filament including reading plans, video content, and interactive visuals
Coordinate localization efforts with international partners (internal and external)
Oversee edition management for new print Bible integrations
Maintain content calendars and coordination with marketing & app releases
Coordinate with external product partners for content delivery and support
Build operational documentation for customer-facing features and internal processes
Optimize Filament CMS workflows and user experience improvements
Manage email lists, surveys, and user engagement tools
Identify and implement analytics tools and reporting frameworks
Create scalable operational systems to support rapid growth