Digital Operations Specialist

The Container Store Inc.•Coppell, TX

7d•Hybrid

About The Position

The Digital Operations Specialist is responsible for supporting the day-to-day operations that keep our eCommerce experience running efficiently and accurately. This role will play a key part in supporting site merchandising initiatives, promotional execution, product launches, site experience optimization and marketing campaign launches. We are looking for someone with strong attention to detail, problem-solving skills and a passion for operational excellence in a fast-paced digital environment. This role sits within our Digital Merchandising team and will partner closely with Site Content, CRM, Marketing, Creative, Buying and Technology.This is a full-time, salaried, exempt position based in the Dallas/Ft. Worth area, working a hybrid schedule of 3 days in office and 2 days remote.

Requirements

College degree required
1-3+ years experience in ecommerce operations, digital/site merchandising, digital production or similar digital role
Strong computer skills: proficiency in Outlook, Excel, Word, PowerPoint; HTML knowledge a plus
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Analytical mindset; comfortable interpreting data to identify issues and opportunities
Demonstrated experience in implementing ecommerce strategies and tactics for a multi-channel retailer
Working knowledge of online analytics platforms; Adobe analytics preferred
Commitment to working scheduled hours with flexibility to work additional hours based on business needs
Knowledge of industry business and passion for following trends in the industry
Flexible, positive attitude with a passion for learning
Strong time management and organizational skills with the ability to successfully manage multiple projects at simultaneously
Focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of the customer and the company, while objectively processing information

Responsibilities

Own operational excellence for executing offers and promotions, including strategic setup, testing and pre- and post-launch QA
Execute site merchandising operations that support key strategic initiatives, product and category launches, promotions, seasonal campaigns and trend moments
Partners with Digital Merchandising team to optimize product categories including category refreshes, sort rules and onsite merchandising placements
Drives special project management workflows; i.e. clearance process, campaign launch tracking, speed to market initiatives
Monitor onsite behavior to identify operational issues or content gaps; conduct routine QA to ensure product pages, categories, navigation and campaign pages are accurate and functioning correctly
Understands the content management system and its merchandising ability and potential; able to uncover new onsite merchandising opportunities using system functionality
Support the execution of the broader eCommerce merchandising strategy
Utilize third party tools to optimize the website experience
Maintain documentation for workflows and site update procedures
Identify opportunities to streamline manual processes and reduce operational defects
Consistently arrives promptly for scheduled work hours
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

Benefits

Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.