Digital Operations Specialist

James Hardie • Chicago, IL

1d • $68,800 - $86,000 • Hybrid

About The Position

Reporting to the Digital Operations Manager , the Digital Operations Specialist will support the day-to-day execution and operational health of James Hardie’s Digital Experience initiatives across brands. This role plays a critical part in maintaining digital workflows, ensuring clear communication across teams, and supporting the successful delivery of digital projects, products, and email/CRM initiatives. The Digital Operations Specialist will act as a key operational partner—helping manage Jira, supporting project coordination, assisting with stakeholder communications, and ensuring processes run smoothly. This role is ideal for someone who is highly organized, able to navigate ambiguity in a fast-paced environment, and eager to grow within digital operations and project management. This position will be based at James Hardie’s corporate office in the Fulton Market District of Chicago, IL , with a hybrid work schedule.

Requirements

• 2-4 years of experience.
• Bachelors degree required.
• Hands-on experience with project management tools such as Jira, Asana, or Workfront (Jira preferred).
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with website management, digital marketing, or email/CRM workflows.
• Basic understanding of CMS platforms and digital ecosystems.
• Strong written and verbal communication skills.
• Comfortable working cross-functionally with UX, IT, marketing, and business stakeholders.
• Proactive, reliable, and comfortable asking questions or flagging risks early.
• Strong sense of accountability and ownership over assigned work.
• Curious and eager to learn digital operations best practices.
• Interested in growing toward a project management or digital operations leadership role over time.

Nice To Haves

• Exposure to analytics tools (e.g., Google Analytics) is a plus.

Responsibilities

• Maintain and support Jira boards, tickets, workflows, and documentation to ensure accuracy and consistency across brands.
• Assist with backlog grooming and ticket hygiene for digital initiatives.
• Help track project status, dependencies, risks, and action items to support on-time delivery.
• Ensure project documentation (requirements, timelines, decisions) is up to date and easily accessible.
• Support the execution of cross-functional digital initiatives, including website enhancements, email/CRM initiatives, and digital product updates.
• Assist in gathering and organizing business requirements, feedback, and approvals from stakeholders.
• Help prepare project timelines, status updates, and delivery checklists.
• Coordinate tasks to ensure next steps are clear and deadlines are met.
• Support stakeholder communications by drafting meeting notes, summaries, and follow-ups.
• Assist in organizing meetings, agendas, and materials for project and status meetings.
• Help ensure stakeholders are informed of progress, upcoming milestones, and dependencies.
• Act as a liaison between teams to help surface questions, blockers, or misalignment.
• Support ongoing improvements to digital workflows, tools, and documentation.
• Assist with standardizing processes for sprint execution, production releases, and QA.
• Help identify opportunities to improve efficiency, clarity, and communication across digital initiatives.

Benefits

• Comprehensive low-cost co-pay Health Insurance ; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• Life insurance
• Short-term and long-term disability insurance
• 401 (k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• 11 paid holidays per year
• Paid vacation (Paid sick leave)
• Wellness Program, Employee Assistance Program, Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level