Digital IT Operations Specialist

SLBSugar Land, TX
4dOnsite

About The Position

Mobility/Flexibility - the IT Specialist will be based in Sugarland, Texas, and will rotate once a week. They will also be assigned during a week once a month to a location across Greater Houston (locations 30 min to 1:30 hours away from their based location)

Requirements

  • Bachelor's degree in computing science, Information Technology, or a related technical field
  • Equivalent experience in an on-site IT support-related role may also be considered
  • 2+ years of experience in technical support, desired: experience in an on-site support role
  • Technical knowledge of computer hardware, software, networks, and Microsoft operating systems
  • Excellent problem-solving skills with the ability to investigate and troubleshoot technical issues
  • Attention to detail and the ability to work in a fast-paced environment, managing multiple assignments simultaneously whilst working with others
  • Strong communication and customer service skills
  • Fluent in English
  • Continuous learning enthusiast
  • Willingness to work flexible hours when needed
  • Initiative
  • Good organizational and time management skills

Nice To Haves

  • ITIL certifications preferred

Responsibilities

  • Provide second-line, onsite investigation and diagnosis of IT problems
  • Assist with the local installation and configuration of computer systems, servers, and network equipment, as well as the staging and preparation of the above that requires physical intervention
  • Resolve and close incidents and service requests within allocated timelines and defined SLA's
  • Communicate and engage with customers on the progress of their IT requests and incidents
  • Assist the internal Global Network Services and Global Infrastructure Services groups where local support is required
  • Assist in infrastructure setup and renovation projects at monitored locations, including network devices, physical security systems, modern meeting rooms, and other emerging technologies
  • Liaise with third-party suppliers for hardware-related events.
  • Supervise suppliers to perform repair, maintenance, installation, and changes involving IT equipment - working as a SME
  • Fully document changes to in-house plans
  • Manage small, low-risk IT projects at the location
  • Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient and leverage our digital environment
  • Stay up to date with the latest technologies and trends in the fast-moving IT industry
  • Comply with all Quality, Health, Safety, and Environment policies
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