Digital IT Operations Specialist

SLB•Sugar Land, TX

4d•Onsite

About The Position

Mobility/Flexibility - the IT Specialist will be based in Sugarland, Texas, and will rotate once a week. They will also be assigned during a week once a month to a location across Greater Houston (locations 30 min to 1:30 hours away from their based location)

Requirements

Bachelor's degree in computing science, Information Technology, or a related technical field
Equivalent experience in an on-site IT support-related role may also be considered
2+ years of experience in technical support, desired: experience in an on-site support role
Technical knowledge of computer hardware, software, networks, and Microsoft operating systems
Excellent problem-solving skills with the ability to investigate and troubleshoot technical issues
Attention to detail and the ability to work in a fast-paced environment, managing multiple assignments simultaneously whilst working with others
Strong communication and customer service skills
Fluent in English
Continuous learning enthusiast
Willingness to work flexible hours when needed
Initiative
Good organizational and time management skills

Nice To Haves

ITIL certifications preferred

Responsibilities

Provide second-line, onsite investigation and diagnosis of IT problems
Assist with the local installation and configuration of computer systems, servers, and network equipment, as well as the staging and preparation of the above that requires physical intervention
Resolve and close incidents and service requests within allocated timelines and defined SLA's
Communicate and engage with customers on the progress of their IT requests and incidents
Assist the internal Global Network Services and Global Infrastructure Services groups where local support is required
Assist in infrastructure setup and renovation projects at monitored locations, including network devices, physical security systems, modern meeting rooms, and other emerging technologies
Liaise with third-party suppliers for hardware-related events.
Supervise suppliers to perform repair, maintenance, installation, and changes involving IT equipment - working as a SME
Fully document changes to in-house plans
Manage small, low-risk IT projects at the location
Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient and leverage our digital environment
Stay up to date with the latest technologies and trends in the fast-moving IT industry
Comply with all Quality, Health, Safety, and Environment policies