Digital Operations Manager, Books

Midwest Tape•Holland, OH

21h•Hybrid

About The Position

What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion. Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-a-longs) as well as our digital platform, Hoopla Digital. Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are. We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.

Requirements

Strong people management skills.
Must possess strong leadership skills & experience with project management.
Be highly self-motivated, well-organized, and able to prioritize multiple projects and deadlines.
Analytically minded, able to manipulate large data sets to gather insights and to work with the data team to structure new projects.
The ability to manage large amounts of digital media assets.
Familiarity with the tools, concepts, and methodologies of SFTP and other file transfer technologies
Familiarity with mobile devices, including both iOS and Android.
Effective communication skills, both oral and written, including the ability to communicate technical issues.
Ability to manage multiple complex projects simultaneously.
Collaborative nature and willingness to work with team members from all disciplines.
Be able to work under pressure and manage workloads effectively.
Advanced Computer skills, including Microsoft Office 365 with particular emphasis on MS Excel

Nice To Haves

Bachelor’s degree in electronic media, computer science, data science, a related field, or equivalent experience.
3-5 years of relevant experience in content management, data management, or analysis.
1-2 years of leadership experience.
Experience in Jira, programming languages like SQL, and visualization tools.
Working knowledge of Digital Content Management Concepts.

Responsibilities

Understand and coordinate team members’ work assignments by setting task priorities to satisfy required production standards and deadlines.
Identify and execute process optimization opportunities, benefiting productivity and quality.
Oversee input of products into the database with accuracy and completeness while following company policies and procedures.
Manage and track operational KPIs. Present reports to senior leadership as needed.
Work closely with content providers to conduct on-boarding set-ups, resolve issues, and improve processes.
Monitor industry landscape to identify emerging areas of opportunity.
Identify and implement employee training strategies, designed to foster employee development.
Identify and take action to reconcile trending systemic data errors or workflow failures or report them to the Director of Digital Operations.
Address questions within the organization and department related to issues impeding production at the required output standards.
Monitor and report team productivity.
Provide input to the Director of Digital Operations regarding team resource planning and participate in recruitment and hiring efforts.
Review and approve employee timecards and time-off requests per company policies.
Oversees members of the team, addresses team concerns, and completes requirements in ADP for team members, including performance reviews.