Digital Operations Leader

First Quality • Defiance, OH

5d • Hybrid

About The Position

This position as a key member of the IT/OT Divisional Leadership Team provides strategic leadership within Divisional/Campus and FQ IT Team. This includes the development and implementation of short- and long-term strategies, development and compliance with policies, procedures, managing and optimizing IT assets, fostering a continuous improvement environment. Leads development of First Quality’s long-term systems requirements and any hardware and software acquisitions required to accomplish business objectives and support company growth. Also contributes actively as a member of the Divisional/Location LT to the overall development and delivery of IT/OT capabilities required to support business growth and provide a competitive advantage through the use of technology to First Quality. As a Digital Operations Leader in our FQT IT Group, you will work closely within the assigned business in aligning technology requirements with business initiatives. The Digital Operations Leader is responsible for understanding business needs, assisting in the prioritization of projects, ensuring that projects align with the technology that best provides maximum return on investment, and directing IT strategy in support of the overall business strategy. You will also be responsible for ensuring that technology initiative requests by business clients are serviced throughout the project governance lifecycle. You will serve as the lead communicator with assigned business departments in respect to technology initiatives, requirements, and escalation.

Requirements

• Bachelor’s Degree in Computer Science or related field.
• 5+ years’ IT experience with at least 2 years in a $500M+ and/or Global Business.
• Strong manufacturing environment experience demonstrated project and process management skill set.
• Strong problem solving and decision-making skills with excellent written and verbal communications skills.
• Strong leadership skills
• Ability and desire to engage with all functions of the Enterprise to understand and articulate the business requirements as well as the IT capabilities and requirements.
• Fluent in English; second language would be preferred.
• General knowledge of IT discipline, technology platforms, manufacturing processes
• Knowledge of standards and methodology of Project Management Professional (PMP).
• Ability to work within a 24/7 environment across multiple time zones.
• Demonstrated broad knowledge of major aspects of IT operations, including project management, systems development, systems analysis and design, and budget administration, with broad exposure and practical experience in IT leadership.
• Knowledge of business theory, business processes, management, budgeting, and business office operations.
• Must be willing to work in a manufacturing environment
• Must be willing to work in office environment

Nice To Haves

• Travel between FQ Tissue manufacturing sites, FQE events, and conferences may be required

Responsibilities

• Active member of First Quality Tissue ITLT.
• Participate in business strategy, develop requirements and recommend technology solutions.
• Develop and implement Operating Unit Business Technology Roadmap.
• Suggest industry best practices that may be leveraged to provide new business value.
• Facilitate new project requests, selection and prioritization with the business unit.
• Assist in the development of the annual operating unit IT budget
• Ensure approved projects are delivered and provide highest value to FQ and the business.
• Assist in providing proper resourcing and skillsets required for each project.
• Assist in project change management efforts.
• Assist in delivery of complex projects to ensure they are on time, within budget and to customer expectations.
• Develop and maintain FQT architecture and the relationships to/from digital solutions.
• Lead and participate in continuous improvement projects for operational excellence and achieve the ideal way of working
• Responsible for planning and ensuring the execution of IT/OT hardware OS patch management and security vulnerability remediation
• Perform process document control and manage yearly audits

Benefits

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums

What This Job Offers

• Job Type: Full-time
• Career Level: Senior