Digital Operations Coordinator

FanDuel • Toronto, ON

13h • $51,000 - $64,000 • Hybrid

About The Position

Our roster has an opening with your name on it. We are looking for a Digital Operations Coordinator to join the Marketing Operations team to help bring FanDuel’s promotional strategy to life. This includes ensuring our customers are top of mind, have a positive experience and continue to choose FanDuel as their go-to Sportsbook and Casino.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

• 1+ years of work or internship experience in a marketing environment
• A highly organized, methodical planner, with extreme attention to detail
• Quick learner with strong communication skills
• A great colleague and team player - someone who is willing to roll up their sleeves to complete a task
• Creative thinker and problem solver; for short and long term initiatives
• Experience monitoring and tracking KPIs
• Experience with image editing tools
• Occasionally required to work flexible hours including weekends and/or evenings

Nice To Haves

• Bachelor degree in business or marketing preferred
• Experience using CMS tools is a plus

Responsibilities

• Support the end-to-end promotion creation process for Casino and Sportsbook; including design, testing, setup, publishing, QA, fulfillment and merchandising in the app and web
• Monitor and audit our platform content to ensure team KPIs on timing and accuracy are met or exceeded
• Support daily management of the Sportsbook and Casino homepage priorities
• Contribute to improving the quality and efficiency of internal Marketing Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
• Act as a key source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
• Collaborate closely with key partners in Marketing, Product, Customer Service, Commercial, and Risk & Trading to in order to deliver a world class customer experience
• Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction

Benefits

• extended medical, vision, and dental coverage
• life insurance
• disability insurance
• a retirement program with employer contributions
• short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• 12 holidays and two (2) floating holidays
• paid sick time in accordance with applicable Canadian law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level