Digital Operations Analyst

Broadview Federal Credit Union•Albany, NY

19h

About The Position

This role is highly knowledgeable and experienced across a broad array of Broadview’s digital services, with particular passion and expertise in online/mobile services. The company is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.

Requirements

Bachelor's Degree in Business, Computer Science or related field
Two (2) to five (5) years of experience and/or a combination of education and related experience in defining, implementing, and ensuring effective use and operation of digital services
Minimum three (3) years' experience working with digital operations services
Proficiency in DNA, Alkami, InfoTRAC, Salesforce, and other systems as needed
Ability to interact professionally with vendors, suppliers, and contractors who provide a broad spectrum of products and services
Able to work both independently and in a team-oriented, collaborative environment is essential
Computer proficiency including at least MS Word, MS Excel, and Outlook
Ability to convert and analyze data to build solutions
Must be able to learn, understand, and apply new technologies
Ability to comprehend, interpret, and comply with company policies and procedures

Nice To Haves

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply

Responsibilities

Serves as a subject matter expert (SME) for digital operations, supporting all stakeholders with knowledge and guidance related to area of expertise
Identifies and communicates potential issues and improvements by continuously reviewing and monitoring digital channel log files and reporting tools
Leads small-to-midscale projects; organizing, directing, and tracking tasks
Serves as the lead in testing of new eCommerce services
Responsible for monthly reporting processes, informing senior and executive management of key digital metrics
Troubleshoots problems/issues, generates diagnosis and resolutions
Maintains awareness of relevant industry/vendor/system trends/changes and makes appropriate recommendations to improve and streamline processes wherever possible
Communicates real-time service issues and planned changes with other departments and member-facing staff as needed
Actively participates in all areas of eCommerce, including but not limited to, email marketing and website alerts