Digital Navigator

People's Community Clinic • Austin, TX

11d • Onsite

About The Position

The Digital Navigator provides one-on-one education and support to help People's patients and community members build the skills and confidence needed to independently access digital services.

Requirements

• High school diploma or GED.
• 1-2 years of experience providing customer service, community outreach, patient support, training, education, coaching, or case management.
• Bilingual English/Spanish required.
• Demonstrated proficiency using: Smartphones and tablets, Internet browsers and search engines, Email platforms, Online forms and applications, Video conferencing and telehealth platforms.
• Experience explaining technology concepts to individuals with varying levels of digital literacy.

Nice To Haves

• Associate degree in Human Services, Social Work, Education, Information Technology, Public Health, Communications, or a related field.
• Relevant certifications in digital literacy, community health work, adult education, or technology training are a plus.

Responsibilities

• Supporting patients with the Welcome Tablets available in the clinics.
• Teaching participants how to use their smartphones and other personal devices.
• Helping participants create and navigate accounts such as MyTexasBenefits.
• Guiding patients in setting up and safely using online banking.
• Assisting with patient portals, telehealth platforms, email accounts, online applications, and other essential digital services.
• Teaching basic digital skills, including internet navigation, password security, recognizing scams, downloading applications, and uploading documents.
• Connecting participants with affordable internet programs, digital-literacy resources, and other community services.
• Tracking services provided and documenting program outcomes for Digital Equity reporting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED