Digital Merchandising Specialist

Fresh Thyme Market•Downer's Grove, IL

2d•Hybrid

About The Position

The Digital Merchandising Specialist will be responsible for the digital presentation of inventory direct to customers. This role will assist in the strategic development and experience of Fresh Thyme’s shoppable platforms, while being responsible for daily merchandising operations. The goal of the Digital Merchandising Specialist is to drive customers into the purchase funnel to increase conversion and drive incremental revenue. In addition, this role will collaborate closely with the merchandising category leads, marketing, operations, analytics, product and IT to create a seamless digital experience for Fresh Thyme customers. This position follows a Hybrid schedule: Monday-Wednesday in Downer’s Grove Support office, Thursday-Friday remote.

Requirements

Bachelor’s degree or equivalent retail experience
1-3 years of merchandising, e-commerce or retail experience
Knowledge of the retail/e-Commerce industry
Understanding of product lines and online customer purchase behaviors
Analytical skills with the ability to synthesize and report out on data
Understanding of site search experience and functionality
Proficient in Content Management Systems (CMS) and web analytics tools
Proactive and solution oriented
Strong communication, collaboration and presentation skills
Agile mindset with the ability to learn company systems, processes and tools while identifying opportunities for improvement
Highly detail-oriented and organized

Nice To Haves

Google Analytics experience preferred

Responsibilities

Assist in the development of the overall omnichannel merchandising experience and strategy to drive digital sales growth
Analyze Key Performance Indicators (KPIs) to monitor performance and customer engagement to inform future strategies
Partner closely with the merchandising category leads to curate product assortments within the digital presentation of inventory direct to consumer
Build a seamless e-commerce experience that improves digital discoverability through optimizing taxonomy, product imagery, search, filters and product attributions.
Generate reporting and insights to share with management.
Identify and scope future digital opportunities in collaboration with cross-functional stakeholders; including but not limited enhancements, optimization and process changes
Communicate enhancements, optimizations, process change, etc. with key partners throughout the organization
Responsible for Quality Assurance within the CMS operations workflow, as well as the customer-facing content published in production.
Collaborates with Marketing department, Customer Service, Operations and Technical Support (including 3rd party services) to discuss, analyze and resolve website and mobile application issues.
Partner with merchandising services, merchant and operations teams to develop SOPs for all processes connected to e-commerce including rollout of communication and training for developed SOPs.
This description is not inclusive of all responsibilities within the position; may perform additional duties.