Digital Merchandising Senior Specialist

Circle K • Charlotte, NC

9d

About The Position

This role is part of the Digital Merchandising team within the broader digital organization and is responsible for driving best-in-class execution and optimization of digital merchandising across in-store, mobile/web, and third-party marketplace/delivery platforms. The Digital Merchandising Senior Specialist ensures customers accurate, consistent, and high-performing digital experiences by ensuring end-to-end item and content execution, quality assurance, and performance monitoring—translating insights into actions that improve conversion and customer experience.

Requirements

• Bachelor’s degree in Marketing, Business, or related field.
• 3+ years of experience in digital merchandising, eCommerce operations, marketing operations, retail, or a related field.
• Demonstrated ability to execute accurately across multiple platforms and systems with strong attention to detail.
• Strong organizational and project management skills; ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, including the ability to communicate status, risks, and outcomes to cross-functional partners.
• Proven problem-solving ability and ownership mindset, with a track record of driving issues through resolution.

Nice To Haves

• Experience working in a multi-platform retail environment (web/app plus third-party marketplace/delivery platforms).
• Familiarity with DoorDash, Uber Eats, Instacart, or other marketplace tools and dashboards, including catalog maintenance and collection management.
• Experience with CMS, PIM, catalog management, product setup systems, or digital publishing tools.
• Intermediate to advanced proficiency in Microsoft Excel and PowerPoint; familiarity with digital performance reporting and KPI interpretation.
• Experience partnering with creative teams or agencies on asset and copy workflows.

Responsibilities

• Lead execution of recurring (period-based) digital merchandising updates across web, app, and third-party platforms, ensuring accuracy, completeness, and on-time delivery.
• Own end-to-end digital item setup and maintenance, including product naming conventions, descriptions, imagery, item attributes, categorization, and customer-facing presentation, ensuring content is optimized for discoverability and conversion.
• Support and execute digital merchandising tactics that align to enterprise category and promotional strategies, including featured placements, collections, seasonal sets, and supported campaigns.
• Own quality assurance processes across product launches, promotions, and content placements, validating that content and offers render correctly across platforms and align to brand and experience standards.
• Proactively identify and resolve execution issues (incorrect item details, missing assets, pricing/offer errors, platform display issues), coordinating cross-functional partners and escalating to technology teams or third-party platforms as needed.
• Establish and maintain standard QA routines and launch readiness checklists that reduce defect rates and drive consistent execution across teams and tools.
• Monitor digital storefront performance using dashboards and platform reporting to identify trends and opportunities across categories, placements, campaigns, and third-party collections.
• Translate performance signals into actionable recommendations such as: optimizing featured assortments and collections, improving product detail presentation and content quality, adjusting placement strategy to improve conversion or attach, resolving recurring operational blockers impacting performance.
• Contribute to weekly and period-based reporting, ensuring stakeholder partners receive clear insights, performance updates, and recommended actions.
• Partner with Marketing, Merchandising, Retail Media, and Digital teams to coordinate execution needs, timelines, approvals, and dependencies to ensure cohesive digital customer experiences.
• Provide operational guidance to stakeholders on digital merchandising standards, workflows, and best practices to improve request quality, reduce rework, and increase speed to market.
• Coordinate with external agencies and platform partners to ensure creative assets, copy, and technical specifications are met and delivered on schedule.
• Own day-to-day operational support for third-party marketplace catalogs (e.g., DoorDash), ensuring catalogs are accurate, maintained, and aligned to enterprise merchandising priorities.
• Support platform assortment updates, collection builds, and issue resolution related to catalog synchronization, item availability, and customer-facing ordering accuracy.
• Maintain, enhance, and operationalize SOPs and documentation for digital merchandising workflows, ensuring clarity and repeatability across core processes.
• Identify recurring issues and opportunities for operational improvement; develop and implement solutions that increase execution quality, efficiency, and cross-functional alignment.
• Contribute to ongoing development of governance frameworks that support consistent customer experiences across platforms and reduce promotional conflicts or execution variability.
• Manage ad hoc digital merchandising requests and unplanned changes with appropriate prioritization, speed, and attention to detail.
• Serve as a point of escalation for complex execution issues, supporting timely resolution and communication across impacted stakeholders.

Benefits

• Circle K is an Equal Opportunity Employer.
• The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.
• Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.
• Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
• Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish

What This Job Offers

• Job Type: Full-time
• Career Level: Senior