Digital Member Engagement Specialist

Centric Federal Credit Union • West Monroe, LA

2d • Onsite

About The Position

The Digital Member Engagement Specialist embodies Centric's SERVE core values by acting as a steward of our members' financial futures, delivering highly engaged digital service, building trusted relationships, supporting Centric's vision for innovative digital banking, and bringing consistent energy and enthusiasm to every interaction. This role assists members and potential members across all digital channels, providing exceptional Live Centric service while serving as a knowledgeable guide for more complex Credit Union services including IRAs, certificates of deposit, electronic funds transfers, online banking, and digital account opening.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Working knowledge of regulations relating to all Credit Union deposit products (Reg E, Reg CC, Reg D, Truth-in-Savings Act).
• Able to operate technology associated with online banking such as mobile devices, personal computers and Microsoft office.
• Must have excellent interpersonal communication skills.
• The employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must be able to multi-task within a high-paced environment.

Nice To Haves

• Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.

Responsibilities

• Assist members with digital interactions while consistently delivering an exceptional, relationship focused member experience that reflects stewardship of members’ time, trust, and financial well being. Serving as a positively engaged digital ambassador, ensuring members feel supported, understood, and confident when using Centric’s digital tools.
• Process all digital account opening requests accurately and timely, recognizing the long term impact these relationships have on members’ financial futures.
• Proactively identify cross sell opportunities during digital account openings that align with member needs, supporting mutually beneficial, long term relationships.
• Act as a liaison between members and internal departments to minimize digital service disruptions, supporting Centric’s forward thinking vision for a seamless digital experience. Demonstrating ownership and stewardship by escalating and resolving issues efficiently to protect the member experience.
• Process daily ITM and ATM check deposits with accuracy and attention to risk, safeguarding the Credit Union and its members.
• Perform other duties as assigned with flexibility, energy, and a solution oriented mindset that supports team success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED