Digital Marketing Operations Manager

TEKsystems•Stamford, CT

2d•$50 - $55•Hybrid

About The Position

• Design, document, and continuously improve operational processes, workflows, and standard ways of working • Help facilitate quarterly and strategic planning sessions by organizing pre-work, capturing discussion points, and ensuring outcomes are clearly documented and followed through • Own the structure and coordination of recurring team ceremonies, including retrospectives and cross-functional alignment meetings • Maintain and organize team knowledge hubs including Jira, Monday.com, and SharePoint sites • Coordinate internal workflows and manage the “how we work” processes that support consistency across daily operations • Support onboarding for new team members by managing access to tools, team materials, and operational walkthroughs • Prepare and deliver executive-ready presentations that summarize team priorities, milestones, risks, and strategic updates • Maintain alignment between the team and cross-functional partners by ensuring shared understanding of timelines, status, and deliverables • Build and maintain visibility into team workload, capacity, and delivery capabilities • Translate intake, backlog, and in-flight work into clear capacity and delivery storytelling for leadership and partner teams • Support the development of business cases by clearly articulating trade-offs, constraints, and delivery implications • Maintain alignment between the team and cross-functional partners by ensuring shared understanding of timelines, status, and deliverables • Act as a central operational point of contact for cross-functional partners to enable smooth handoffs and alignment • Identify process gaps or inefficiencies and propose operational solutions to improve clarity, alignment, and day-to-day execution

Requirements

Experience building and presenting executive presentations
Experience in digital marketing operations within a website or digital experience environment
Ability to analyze workload, capacity, and delivery data and clearly communicate implications to leadership
Proficiency with workplace tools such as Adobe, Jira and Monday.com
Experience leading team ceremonies and building consistent rhythms for planning and communication
Strong verbal and written communication skills with the ability to collaborate across teams
Exceptional organizational skills with high attention to detail and follow-through
Strong understanding of website experience delivery and digital marketing workflows

Responsibilities

Design, document, and continuously improve operational processes, workflows, and standard ways of working
Help facilitate quarterly and strategic planning sessions by organizing pre-work, capturing discussion points, and ensuring outcomes are clearly documented and followed through
Own the structure and coordination of recurring team ceremonies, including retrospectives and cross-functional alignment meetings
Maintain and organize team knowledge hubs including Jira, Monday.com, and SharePoint sites
Coordinate internal workflows and manage the “how we work” processes that support consistency across daily operations
Support onboarding for new team members by managing access to tools, team materials, and operational walkthroughs
Prepare and deliver executive-ready presentations that summarize team priorities, milestones, risks, and strategic updates
Maintain alignment between the team and cross-functional partners by ensuring shared understanding of timelines, status, and deliverables
Build and maintain visibility into team workload, capacity, and delivery capabilities
Translate intake, backlog, and in-flight work into clear capacity and delivery storytelling for leadership and partner teams
Support the development of business cases by clearly articulating trade-offs, constraints, and delivery implications
Act as a central operational point of contact for cross-functional partners to enable smooth handoffs and alignment
Identify process gaps or inefficiencies and propose operational solutions to improve clarity, alignment, and day-to-day execution