Digital Mail Center Manager

Aventiv•Tampa, FL

12h•$73,121 - $83,358

About The Position

The Manager, Digital Mail Center (DMC) oversees daily operations at the Tampa-based Digital Mail Center and partner- or contractor-operated DMC sites. The role ensures the efficient and secure scanning, processing, and delivery of inmate postal mail in accordance with correctional facility guidelines and company policies. The manager oversees mail processing operators, monitors operational performance, enforces security protocols, and implements process improvements to maintain high service standards. This position requires leadership, attention to compliance and security, and collaboration with internal teams, partners, and correctional facilities to optimize workflows and address operational challenges. Responsibilities include managing staffing, scheduling, training, operational budgets, quality control, performance metrics, and service-level agreements. The manager is also the primary point of contact for correctional facilities, company leadership, and partner vendors regarding DMC operations and performance.

Requirements

High school diploma or GED.
At least 5 years of management experience in a high-volume mail processing, document imaging, or warehouse operations environment.
Experience managing security-sensitive operations, preferably in a correctional, legal, or government-regulated environment.
Experience managing budgets and optimizing operational costs.
Strong understanding of mail processing operations, digital scanning technology, and correctional facility compliance standards.
Ability to define and resolve operational challenges quickly and efficiently.
Strong leadership and team-management skills, including employee development and building high-performing teams.
Excellent verbal and written communication skills for interacting with internal teams, external partners, and facility officials.
Ability to analyze performance data and implement process improvements to optimize efficiency and accuracy.
Strong organizational skills, including planning, prioritizing, and managing competing operational demands.
Experience in budget creation, financial oversight, and cost-control strategies.
Experience in partner/vendor management and ensuring compliance with contractual obligations.
Ability to work in a fast-paced environment while maintaining accuracy, security, and compliance.
Proficiency in Microsoft Office, including Excel, Word, and Outlook, and operational workflow software.
Ability to perform the listed physical activities, including standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, and using peripheral computer tools.
May be required to lift up to 25 pounds.

Nice To Haves

Bachelor’s degree in Business, Operations Management, or a related field.
Experience working with contractor/vendor-operated service models and ensuring service-level compliance.
Proficient knowledge of supply-chain strategies, document imaging technology, and workflow automation tools.
Knowledge of correctional facility regulations related to mail handling and digital document security.

Responsibilities

Supervise and support mail processing operators at the Tampa DMC and oversee partner- and contractor-operated facilities.
Ensure incoming postal mail is scanned and processed efficiently and accurately in accordance with correctional facility policies, security protocols, and company standards.
Monitor performance metrics and implement improvements to efficiency, accuracy, and compliance.
Maintain compliance with security procedures and correctional facility guidelines.
Collaborate with leadership to optimize workflows and resolve issues involving mail processing, staffing, equipment functionality, and operational procedures.
Manage staffing, scheduling, and training to ensure operational continuity and high performance.
Create, manage, and maintain operational budgets, using resources cost-effectively while meeting service-level expectations.
Identify cost-saving opportunities without compromising security, compliance, or efficiency.
Ensure employees follow approved procedures for identifying, documenting, isolating, and escalating prohibited items, suspected contraband, non-processable mail, legal correspondence, and items requiring special handling.
Coordinate with external partners and contractor-operated DMCs to promote consistent service, SLA adherence, and resolution of operational issues.
Develop and enforce quality-control procedures to minimize errors, preserve document integrity, and enhance efficiency.
Establish and monitor security procedures and protocols in coordination with internal compliance teams and facility authorities.
Ensure adherence to facility-specific SLAs and work with stakeholders to proactively resolve performance concerns.
Identify process gaps and inefficiencies, and recommend and implement improvements.
Audit key performance metrics to track efficiency, security, and accuracy, adjusting strategies as needed.
Serve as the primary point of contact for correctional facilities, company leadership, and partner vendors regarding DMC operations and performance.
Perform other related duties as assigned.