Digital Literacy Coach

HRCAP • Hampton, VA

3d • Hybrid

About The Position

The Digital Literacy Coach is responsible for recruiting, assessing, enrolling, coaching, and training individuals seeking to improve their digital literacy, workplace readiness, career development, and employment outcomes. The Coach will facilitate the Northstar Digital Literacy Curriculum, Workplace Excellence Series, and ACT WorkKeys National Career Readiness Certificate (NCRC) programming while providing individualized coaching and case management services. The position focuses on helping participants develop the digital and workplace competencies necessary to obtain employment, advance in their careers, access online services, and achieve greater economic self-sufficiency. The Coach will build partnerships with Local Departments of Social Services (LDSS), workforce development organizations, educational institutions, employers, financial institutions, and community organizations to support participant success. The ideal candidate demonstrates a passion for adult learning, workforce development, digital inclusion, and helping individuals overcome barriers to employment and economic mobility.

Requirements

• Working knowledge of workforce development, adult learning principles, digital literacy instruction, and employment readiness programming.
• Demonstrated oral and written communication skills, presentation skills, and the ability to motivate and coach individuals from diverse backgrounds.
• Moderate to advanced computer proficiency is required, including experience using Microsoft Office 365 applications, virtual learning platforms, online assessment tools, and participant management systems.
• Experience with successful outreach, recruitment, and community engagement efforts is preferred.
• The successful candidate must be able to effectively work with TANF, TANFMEW, SNAP Employment & Training participants, unemployed and underemployed adults, veterans, opportunity youth, and other individuals seeking workforce advancement.
• Associate's Degree in a field related to Business Administration, Accounting, or two-year comparable experience or college-credit equivalent, and/or certifications in related fields.
• Current state driver's license, proof of current auto insurance coverage, satisfactory driving record and working vehicle required.
• Agency will assist with required Workforce Development credentials.
• Criminal record check and credit report may be required for employment.

Nice To Haves

• BA preferred.
• Experience as a Financial Advisor, Loan Officer, Credit Counselor
• Experience using Office365, Kahoot, NearPod, Google Classroom, and Basecamp

Responsibilities

• Conduct outreach and recruitment activities to identify eligible participants.
• Screen applications, conduct eligibility assessments, and complete participant enrollment.
• Conduct program orientations and participant assessments.
• Develop Individual Digital Success Plans and Career Readiness Plans for participants.
• Maintain active participant caseloads and provide ongoing follow-up services.
• Facilitate Northstar Digital Literacy assessments, curriculum modules, and certification activities.
• Provide instruction in Basic Computer Skills, Internet Fundamentals, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Email Communication, Information Literacy, Online Safety and Cybersecurity, Social Media Literacy, Supporting K-12 Distance Learning, Telehealth and Online Services Access.
• Proctor assessments and support participants in earning Northstar Digital Literacy credentials.
• Track participant completion and credential attainment.
• Facilitate ACT WorkKeys preparation workshops.
• Provide instruction in Applied Mathematics, Graphic Literacy, and Workplace Documents.
• Assist participants with scheduling and preparation for ACT WorkKeys assessments.
• Support participants in obtaining Bronze, Silver, Gold, and Platinum National Career Readiness Certificates (NCRC).
• Utilize WorkKeys assessment results to develop individualized employment and career pathways.
• Provide job search services, career counseling, training, employment preparation, and referral services.
• Assist participants with resume development, cover letters, interview preparation, and online job applications.
• Support participants in career exploration and occupational planning.
• Identify employment opportunities and collaborate with employers seeking qualified candidates.
• Coordinate job fairs, hiring events, employer presentations, and workforce seminars.
• Conduct individualized coaching sessions to support participant success.
• Provide referrals to supportive services as needed.
• Monitor participant progress toward educational, employment, credentialing, and personal goals.
• Document participant interactions, assessments, progress notes, and outcomes in EmpowOR.
• Create and maintain participant portfolios and service records.
• Maintain accurate program records and participant files.
• Ensure all participant data is entered timely and accurately into EmpowOR and other required systems.
• Prepare monthly, quarterly, and annual reports.
• Monitor progress toward grant outcomes and performance goals.
• Ensure compliance with all agency, state, federal, and grant requirements.
• Perform additional duties as assigned to support HRCAP's mission and strategic objectives.

Benefits

• Employee Assistance Program (EAP): Eligible part-time employees have access to the Employee Assistance Program, including up to three (3) confidential counseling sessions per issue at no cost.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree