Digital Lending Specialist
Ignite Credit Union•Kalamazoo, MI
•Hybrid
About The Position
The Digital Lending Specialist guides members through the consumer loan process from application to funding using online and remote lending channels. This role combines lending expertise, relationship-building, and digital technology to deliver a seamless borrowing experience. The ideal candidate is detail-oriented, service-focused, and committed to helping members find financial solutions that meet their needs.
Requirements
- High school diploma or GED required
- One to three years of experience in consumer lending, loan processing, financial services, or a related field preferred
- Strong knowledge of consumer lending products and documentation requirements
- Excellent communication and relationship-building skills
- High attention to detail with the ability to manage multiple priorities
- Comfortable using loan origination systems, CRM platforms, and digital communication tools
- Strong problem-solving skills with a commitment to delivering exceptional member service
Nice To Haves
- Credit union or banking experience is a plus
Responsibilities
- Review and process consumer loan applications submitted through digital channels
- Communicate with members throughout the lending process, providing updates and guidance from application through funding
- Conduct needs-based conversations to recommend loan products and financial solutions
- Collect and verify documentation while ensuring compliance with lending policies and regulatory requirements
- Utilize loan origination systems (LOS), CRM platforms, and digital tools to manage applications efficiently
- Assist members with e-signatures, secure document uploads, and other online lending technologies
- Partner with underwriting, funding, and servicing teams to ensure timely loan processing
- Maintain compliance with lending regulations, including Reg B, ECOA, FCRA, and Fair Lending requirements
- Meet lending, service, and quality goals while helping improve digital lending processes and member experience
Benefits
- Bi-weekly 401(k) Match and Profit Sharing
- Education reimbursement
- Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
- Full Medical, Dental, Vision, and Prescription Insurance coverage
- Health Savings Account with bi-weekly Employer Contributions
- Employer Paid Life Insurance
- Employer-paid Short and Long Term Disability coverage
- Pet Insurance
- Health Advocacy Support
- Generous Paid Time Off
- 12 Paid Holidays
- Employee Assistance Programs
- Monthly commissions and incentives
- Employee Appreciation Events
- Community Volunteering Opportunities
- Performance and Discretionary Bonuses
- Employee Discount Program for travel, shopping, restaurants, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
