Digital Lender

Summit Credit Union•Village of Cottage Grove, WI

12h•Hybrid

About The Position

The Digital Lender role provides prompt, polite, and comprehensive help to members or potential members via various digital channels. The incumbent in this role assists with processing and funding of Digital Lending loans. Conduct remote interviews, evaluate loan requests, and offer timely loan decisions based on solid underwriting. Promote credit union products and services to enhance members' financial status and foster long-term relationships.

Requirements

Associate degree in a business-related field
Two years consumer lending experience.
In addition to a combination of 2 years’ experience in one or more of the following areas: Public contact/customer service, call center, loan underwriting, or successful completion of Summit CU LPS program.
Excellent verbal, written and interpersonal communication skills
Demonstrated ability to build loyal customer relationships through effective use of sales, service recovery, interpersonal skills and customer referrals.
Working knowledge of commonly accepted principles of lending.
Excellent organizational skills and work habits.
Knowledge of current Federal, State and Local laws and regulations as they pertain to the granting of credit.
Demonstrated ability to consistently exercise sound judgment in credit granting decisions.
Have or able to attain a Nationwide Mortgage Licensing System (NMLS) number.

Responsibilities

Provide prompt, polite, and comprehensive help to members or potential members via various digital channels.
Assist with processing and funding of Digital Lending loans.
Conduct remote interviews, evaluate loan requests, and offer timely loan decisions based on solid underwriting.
Promote credit union products and services to enhance members' financial status and foster long-term relationships.
Ensure members receive exceptional service that creates loyalty and builds long-term relationships with the goal to enhance the members’ financial situation.
Provide members with information on products and services that best meet their borrowing needs.
Ensure knowledge of lending practices and policies to ensure sound decision making and minimize risk to the credit union.
Achieve organizational, departmental and team goals through teamwork and collaboration.
Engage in professional development efforts that lead to career enrichment.
Ensure the credit union is in compliance with all requirements of BSA, OFAC, and the USA Patriot Act/Customer Identification Act (CIP).