Digital Learning Assistant (Seattle Housing Authority) - ACC Member

Lead For America • Seattle, WA

9h • $33,000 • Onsite

About The Position

This is a full-time ACC AmeriCorps position with the Seattle Housing Authority. The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment. ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities. The mission of the Seattle Housing Authority is to enhance the Seattle community by creating and sustaining decent, safe and affordable living environments that foster stability and self-sufficiency for people with low incomes. The AmeriCorps Digital Learning Assistant supports digital access and learning in low‑income housing communities. This role ensures computer labs are welcoming, functional, and well‑maintained while helping residents build confidence with technology. The position also strengthens community engagement by recruiting and training resident volunteers, supporting digital navigation needs, and maintaining essential technology systems such as mobile lab checkout apps. All activities will be performed under the guidance and supervision of program staff.

Requirements

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.

Responsibilities

• Assist staff with operating and maintaining computer labs in low income housing communities, ensuring spaces are welcoming, functional, and accessible.
• At staff direction, train and support resident volunteers to support lab operations and maintain consistent open hours.
• Train volunteers to open, monitor, and assist in the labs, including basic troubleshooting and resident support.
• Provide basic help with computer use, email setup, printing, and simple troubleshooting.
• Assist residents in learning foundational computer skills such as navigation, typing, internet use, and accessing online services.
• Support residents with digital navigation services, including accessing benefits, job applications, and online housing resources by providing information, coaching, and referrals as appropriate.
• Assist staff with performing basic updates on desktops, laptops, and tablets to keep equipment secure and functioning well.
• Assist staff with maintaining and supporting the mobile lab app used for device checkout and tracking.
• Assist staff with maintaining and updating approved service tracking applications used to support program operations and ensure accurate service data.

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute during the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED