Digital & IT Apprentice - Governance & Operations Support

Volvo Group • Warwick, RI

3d • $0 - $21,000 • Onsite

About The Position

At Volvo Financial Services, we help keep businesses moving. As part of the global Volvo Group, we provide finance, insurance and support. We enable our customers to purchase and operate the trucks, buses and construction equipment they rely on every day. As a Digital & IT Apprentice, you will assist in ensuring that our technology services, processes and activities run smoothly. You will gain hands-on experience across IT governance, reporting and service management. All while being supported and coached by our Digital & IT Market Manager. You will work alongside and support a team of 4, including a Digital & IT Market Manager and Data Specialist. As well as collaborating with different departments in Volvo Financial Services.

Requirements

• GCSE grade 4, or equivalent, in Maths and English
• A strong interest in technology, data and digital solutions
• Good knowledge of Microsoft Office and Excel, with a keen interest in learning company systems such as Salesforce.
• Confident in both verbal and written communication
• A creative approach to problem-solving, with the ability to identify opportunities to improve processes and ways of working
• Detail-oriented with strong organisational skills, comfortable with changing or managing multiple priorities.
• Must have a minimum of Grade 4 GCSE in Maths and English.
• If you already have a qualification in business administration or studies, then you are not eligible.

Nice To Haves

• Experience with CRM or administrative systems is advantageous but not essential.

Responsibilities

• Support the Digital & IT team day-to-day in process tracking, documentation, and internal controls
• Act as the first line of support, monitoring and logging any system incidents while following up on problems, communicating with different departments
• Assist in team activities such as calendar management, meeting minutes, follow-ups and demand tracking.
• Assist in the implementation and management of the different governance procedures in the Digital & IT team
• Build and maintain performance dashboards and reports to support decision-making
• Contribute towards continuous improvement and implementation initiatives across the business.
• Opportunity to work alongside your team members on new projects such as developing local AI and automated systems.

Benefits

• Pension scheme: We offer a matched pension scheme of up to 5% of your salary.
• Healthcare Coverage: Access to healthcare coverage through Bupa
• Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
• Holiday Allowance: Start with 25 days plus Bank Holidays , increasing with service, with the option to buy up to 5 additional days.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
• Free on-site Gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED