Digital Implementation Lead

BlueCross BlueShield of South Carolina•Columbia, SC

1d•Hybrid

About The Position

We’re hiring a Digital Implementation Lead to join our Digital Experience team. You’ll work closely with the Senior Product Designer and others across Digital Experience to translate customer needs, business goals, and product strategy into innovative digital solutions. You’ll lead solution research, help shape solution design in partnership with our technical team, and carry initiatives through implementation and launch. As initiatives move into delivery, you’ll manage project priorities, timelines, risks, dependencies, testing, and cross-functional coordination. You’ll partner closely with business stakeholders, our technical team, vendors, and the broader Digital Experience team to ensure solutions are delivered on time, within scope, and in a way that stays true to the intended customer experience and business objectives.

Requirements

Bachelor's degree in a job-related field OR, An additional 4 years of job-related work experience OR, Associate's degree and an additional 2 years of job-related work experience.
6 years of IT business analysis experience.
Demonstrated expertise in the concepts of the supported business unit.
Demonstrated knowledge of standard industry practices and procedures for the business unit.
Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
Able to influence and negotiate solutions to business problems.
Strong teamwork and interpersonal skills.
Understands how IT affects an organization and is able to link it to business processes.
Excellent analytical and conceptual skills.
Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
Has a conceptual understanding of project management techniques.

Nice To Haves

2+ years leading the implementation and delivery of customer-facing digital products and solutions.
Experience delivering software development, system integration, or technology modernization initiatives in partnership with business and technical teams.
Knowledge of software delivery methodologies and experience managing implementation timelines, dependencies, risks, and production releases.
Experience evaluating business needs, researching digital solutions, and developing implementation recommendations.
Experience working with websites, member portals, content management systems, and digital experience platforms, including an understanding of system integrations, application architecture, and how digital experiences connect to backend systems.
Proven ability to influence stakeholders, build cross-functional relationships, and drive progress without direct authority.
Demonstrated ownership mindset with strong communication, organizational, and documentation skills, including maintaining project requirements, decisions, and implementation artifacts.
Adobe Experience Manager (AEM)
Azure DevOps, Jira, or similar work management tools
Microsoft Project, Smartsheet, or similar project planning tools
Microsoft 365 collaboration platforms
Visio, Lucidchart, Mural or similar process mapping and documentation tools
Figma or similar design collaboration platforms

Responsibilities

Elicit and document user requirements to meet a business objective.
Identify and validate requirements and organize the information into a logical document using business analysis models that is understood by the customer and Information Systems.
Respond to questions and ensure understanding of why the business solution was chosen.
Guide both technical and customer departments in the development of the systems.
Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
Validate the business need for solutions to business problems and process improvements.
Facilitate the transfer of knowledge about the "big picture" direction of the business units to others who support them.
Provide input on the business direction for system changes.
Mentor less experienced business systems analysts.