Digital Health Student

Hamilton Health Sciences • Hamilton, ON

18h • Remote

About The Position

The Remote Symptom Monitoring Equipment Biomedical Services Intern will participate in initiatives across the Health Information Technology Services (HITS) portfolio, which includes informatics and solution delivery, application support, data analytics, security and infrastructure, and biotechnologies. This opportunity is available for motivated individuals with knowledge of information technology and its intersection with clinical and business policies and processes. The intern will be a key member of HITS and will closely work with its members and members of the HHS virtual care teams. They will use their knowledge of healthcare processes, informatics principles and processes, and health informatics tools to assist both clinical colleagues and information technology groups to achieve common aims. They will work collaboratively with healthcare and information technology professionals, project managers, as well as clients and vendors to develop biomedical service tools to improve efficiency, reduce costs, and enhance the quality of patient care. They will support remote symptom monitoring device management, which may include, but may not be limited to: labeling of components, preparation of kits, tracking the location of delivered and returned kits, cleaning the components of returned kits, submitting HITS tickets to have data wiped from returned devices, and preparation of shipping labels for kit delivery to patients and alternate hospital sites, and retrievals as required. They will contact patients to arrange pick-up times as needed. They will monitor and order equipment accessories and parts as required to maintain a fleet of remote symptom monitoring equipment. Additionally, they will participate in USER testing implementation for new virtual care opportunities and participate in evaluation projects to elicit patient satisfaction with virtual care. The intern will report directly to the Biomedical Services Manager and work collaboratively and support other activities with virtual care programs when delegated by the Operational Clinical Leader and/or Manager. Furthermore, they may be asked to develop stakeholder needs assessments for education content and strategies and participate in the implementation and evaluation of education programs.

Requirements

• Bachelor’s degree in a health or science-related discipline, or an equivalent combination of education and experience.
• Demonstrated ability to analyze and participate in the redesign of complex clinical processes.
• Demonstrated expertise with Microsoft products.
• Demonstrated ability to utilize initiative, vision, independent thinking, and creative problem-solving abilities to implement project plans.
• Demonstrated proficiency in time management, ability to work effectively under time pressure to meet deadlines, balance work priorities, and resolve problems in a timely manner.
• Demonstrated ability to relate and work with employees at all levels of organizations in the health care field.
• Demonstrated commitment to the Mission, Vision, and Values of HHS and its partners.
• Demonstrated proficiency in leadership and facilitation skills.
• Demonstrated comprehensive knowledge of project management principles and methodologies and ability to implement a corporate methodology as well as coach team members on these skills.
• Demonstrated an understanding of the data interrelationships and dependencies among the various health information systems (e.g., decision support systems, electronic health records, order entry, etc.).
• Demonstrated commitment to continuing education, professional development, and life-long learning.
• Demonstrated ability to initiate and model positive changes.

Nice To Haves

• Master’s degree in progress is preferred.

Responsibilities

• Support remote symptom monitoring device management, including labeling components, preparing kits, tracking kit locations, cleaning returned components, submitting tickets for data wiping, and preparing shipping labels for kit delivery and retrievals.
• Contact patients to arrange pick-up times for equipment.
• Monitor and order equipment accessories and parts to maintain the fleet of remote symptom monitoring equipment.
• Participate in USER testing implementation for new virtual care opportunities.
• Participate in evaluation projects to elicit patient satisfaction with virtual care.
• Develop stakeholder needs assessments for education content and strategies.
• Participate in the implementation and evaluation of education programs.

What This Job Offers

• Career Level: Intern