Digital Fraud Detection Specialist (L8)
About The Position
As a part of Fraud Services, the Fraud Detection and Risk Analysis (FDRA) team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value. The Lead Specialist performs a variety of complex and specialized tasks associated with identifying suspected Digital Banking fraud and will review deposit accounts and online banking. Performs detailed examinations on electronically initiated transactions to confirm or disprove potential fraud related transactions and related activity.
Requirements
- High School Diploma or GED (required)
- 2+ years banking operations and/or fraud operations experience
- Proven accuracy and organizational skills
- Proven ability to manage multiple diverse tasks simultaneously
- Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance
- Proven written and verbal communication skills
- Proven ability to analyze, solve problems, and make decisions effectively and independently.
- Digital proficiency in MS Office 365 and comfortability navigating through multiple systems in a fast-paced environment
Nice To Haves
- Bachelor's Degree in a relevant field or school (preferred)
Responsibilities
- Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findings
- Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services
- Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management
- Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts
- Obtain and provide detailed documentary evidence to support confirmed fraud activity
- Maintain ongoing communication with internal and external clients regarding associated account resolution
- Other specialized tasks when required
Benefits
- 10% shift differential
- Incentive compensation which may include production, commission, and/or discretionary incentives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
