Digital Financial Services (DFS) Business Development Manager

KCB Group • Washington, DC

8d

About The Position

The Digital Financial Services (DFS) Business Development Manager will be responsible for driving DFS business growth in Zanzibar. This includes increasing customer acquisition, transaction volumes, and revenue across all digital and other channels. The role involves expanding mobile and internet banking adoption, growing the merchant acquiring business, and developing the agency banking network. Additionally, the manager will build strategic partnerships, conduct market intelligence, manage the sales pipeline, monitor performance against growth targets, and coordinate cross-functional execution of DFS solutions.

Requirements

• Bachelor's degree in Banking/Finance or equivalent.
• 4 years of total minimum experience required.
• Merchant Acquiring and card background.

Nice To Haves

• Master's Degree in Business Administration.

Responsibilities

• Develop and execute area specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Zanzibar.
• Lead initiatives to onboard retail, SME, and corporate customers onto mobile banking and internet banking platforms while driving usage.
• Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage.
• Recruit, onboard, train, and manage agency banking partners to improve financial service accessibility and transaction growth.
• Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations to drive DFS adoption.
• Analyze market trends, competitor activities, customer behavior, and emerging opportunities to inform growth strategies.
• Generate leads, conduct sales presentations, negotiate commercial terms, and close business opportunities across DFS products.
• Track key performance indicators (KPIs) including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation.
• Work closely with business segments, operations, technology, risk & compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level