Digital Experience Systems Analyst

Genesis10•Cedar Park, TX

3d•Onsite

About The Position

Genesis10 is currently seeking a Digital Experience Systems Analyst for a direct hire opportunity with a Leading Jewelry Retailer located in Cedar Park, TX. This role is responsible for the technical and functional solution design, implementation, and ongoing support of cloud-based application platforms used to manage data, content, and communications. The ideal candidate will partner with business users and collaborate with cross-functional teams to develop and deliver effective solutions, supporting digital experiences for both customers and associates through effective platform management.

Requirements

Bachelor's Degree or equivalent combination of education and/or experience
Experience in cloud-based system administration or similar work
Knowledge of web technologies (HTML, CSS, JavaScript) and web services (SOAP, REST)
Knowledge of UI and UX design methodologies, wireframes and prototypes
Possesses a wide range of technical skills across multiple disciplines including application and systems analysis, and works through all layers of the technology stack from database to the presentation layer
Experience creating and presenting technical presentations and documents
Advanced knowledge of Excel, Word, PowerPoint

Nice To Haves

Salesforce Admin, Advanced Admin, Service Cloud certified
Experience in cloud-based products and system administration for Salesforce Service Cloud, MS SharePoint Online or other content management systems
SharePoint Designer, InfoPath, Master Pages and Page Layouts experience
Knowledge of Lucidchart
Contact Center experience

Responsibilities

Partner with business users to gather requirements, analyze needs and develop solutions to support business objectives
Collaborate with functional and technical leads to create solution design documentation, process flows and ensure adherence to Service Level Agreement (SLAs) timelines
Manage cross-functional coordination, project scope, timelines, risks, and dependencies to ensure successful delivery of solutions that meet business objectives and user needs
Produce and maintain security policies and setups for user profiles, audiences and groups
Provide operational support, trouble-shooting and management of the application platforms
Construct and maintain design standards for applications and provide input for creation of UI designs for use within application platforms
Serve as the Subject Matter Expert (SME) for managed application platforms and provide technical leadership for projects as needed
Responsible for the configuration, upgrades, and support of key enterprise applications
Work closely with Customer Service associates to understand their needs and support business changes while delivering a consistently high-quality user experience
Lead user training initiatives by developing training materials, maintaining documentation, and managing knowledge-sharing platforms to support effective learning and collaboration
Coordinate vendor support calls when required

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)